Customer Service Officer - Service Access Unit

Goulburn Valley Health; City of Greater Shepparton; On-site; AUD 52,000 - 68,000; Part time

Job summary

The Service Access Unit at Goulburn Valley Health provides a single point of access and referral management service. A Customer Service Officer supports clinicians with information to clients and referrers, delivering high-quality service and administrative support.

Located at Graham Street on GV Health's main campus, this permanent part-time role invites motivated individuals committed to patient-centered care and working with diverse communities.

Qualifications

• Patient/Client focused skills.
• Experience working with clients from culturally and linguistically diverse backgrounds.

Responsibilities

• Provide information to clients and referrers and administrative support to clinicians ensuring a high level of service.

Skills

Patient focus

Culturally diverse experience

Job description

Customer Service Officer - Service Access Unit

Job title: Customer Service Officer - Service Access Unit

Employment type: Permanent Part Time

Hours per fortnight: 64

Classification: Grade 1A (HS1A) or Grade 1, Levels 1 - 5 (HS1; HS14 - HS17)

Location: Graham Street

For a confidential conversation please contact: Kathie Henderson on [e-mail]

Customer Service Officer- Service Access Unit

The Service Access Unit has staff located in both Graham St (main campus) and Community Health @Gvhealth Corio st campus

An opportunity exists for motivated individuals to join the Service Access Unit as a Customer Service Officer. The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered.

About the role:

The Service Access Unit provides a single point of access and referral management service to a range of Community Care services. The Service Access Unit business model is based on a commitment to patient centred care and focuses on the patient journey to ensure that they receive the right care, at the right time, at the right place. The Customer Service Officer provides information to clients and referrers and administrative support to clinicians ensuring a high level of service is delivered.

We are looking for

• Cover letter included with apllication
• Patient/Client focused skills
• Experience working with clients from a culturally & linguistically diverse background

About GV Health:

Goulburn Valley Health is the main health service in our region. Services include; a 24-hour Emergency Department, Surgery, Medical, Women’s and Children’s, Rehabilitation and Palliative Care, Mental Health, Outpatients, community-based health programs and services at Tatura, Rushworth and Euroa.

With more than 3,000 staff, we pride ourselves on delivering person-centred care. We aim to enhance the patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and supporting workforce flexibility.

Centrally located in Regional Victoria, Greater Shepparton is the ideal place to call home.

A well-rounded lifestyle that is hard to beat, with a vibrant and progressive community that offers the best of both provincial and metropolitan lifestyle in one of Victoria’s most liveable regional cities. Home | Greater Shepparton: Great Things Happen Here

• Generous salary packaging , subsidisedstaff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential Employee Assistance Program for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

Safe, respectful and inclusive workplace:

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQA+, who have different abilities, or are from culturally and linguistically diverse backgrounds.

GV Health has a zero tolerance of abuse, bullying and harassment, sexual harassment and discrimination in all forms, and is committed to fostering a psychologically safe workplace that supports the health, safety and wellbeing of our people. We are also committed to the safety, protection and wellbeing of all children.

Pre-employment requirements:

Pre-employment screening checks may be required, including but not limited to; Working with Children Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.

Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.