Patient Admissions & Services Specialist

Barwon Health; Geelong; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Living expenses cap

Job summary

Barwon Health in Geelong seeks a Customer Services Officer (Grade 1) for the Admissions Team to be the first point of contact for patients, families and visitors. You will ensure a smooth admission experience in a busy hospital, handling admissions, discharges and documentation with care.

Ideal candidates have strong customer service and data entry skills, and can work efficiently in a high-volume setting while using hospital IT systems and maintaining empathy and professionalism.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to work in a fast-paced, high-volume environment.
• Confident using computer systems and administrative processes.
• A team player with a professional and empathetic approach.

Responsibilities

• Managing patient admissions, discharges and documentation.
• Collecting and recording patient information accurately.
• Supporting billing processes including private health insurance checks.
• Providing informed financial consent and cost estimates.
• Liaising with patients, families and internal teams.
• Delivering high-quality customer service in a busy hospital environment.

Skills

Customer service

Communication

Attention to detail

IT systems

Tools

Hospital IT systems

Job description

Barwon Health in Geelong seeks a Customer Services Officer (Grade 1) for the Admissions Team to be the first point of contact for patients, families and visitors. You will ensure a smooth admission experience in a busy hospital, handling admissions, discharges and documentation with care.

Ideal candidates have strong customer service and data entry skills, and can work efficiently in a high-volume setting while using hospital IT systems and maintaining empathy and professionalism.