Customer Services Manager - Assessment Services

MEGT (Australia) Ltd; Gold Coast City; Presencial; AUD 95.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid & flexible working options

Fully maintained company car

14 weeks paid parental leave

Leave loading & long service

Employee Assistance Program

Descripción de la vacante

MEGT (Australia) Ltd is seeking a capable leader to oversee the Apprenticeship Connect Provider (ACP) Division in Southport. You will manage a team of Assessment Services Consultants, driving performance and consistent customer service for apprentices and employers.

You’ll oversee reporting, documentation, and stakeholder relationships to support quality assessment services. This is a fixed-term parental leave contract until October 2027, based in Southport.

Formación

• Experience in account management, business development, or similar
• Strong customer service, communication, and administration skills
• A professional, customer‑focused approach with strong organisation skills
• A results‑oriented mindset balanced with integrity and empathy
• Knowledge of the VET sector or Australian Apprenticeships (highly regarded)
• A current driver’s licence and ability to travel

Responsabilidades

• Outstanding leadership and people management skills, with a desire to engage and empower others
• Experience in adjusting workloads to meet objectives and deadlines
• Identify skills gaps and support team members with training
• Understanding of the Australian Apprenticeship Support Services Program and VET sector will be highly regarded

Conocimientos

Leadership

Customer service

Account management

Communication

Administration

Travel readiness

Descripción del empleo

Lead, coach and inspire a passionate team in MEGT’s Apprenticeship Connect Provider (ACP) Division — Australia’s largest single provider.

Based in Southport and reporting to the Manager – Assessment Services, you’ll lead a team of Assessment Services Consultants, driving performance, consistency and exceptional customer service for apprentices and employers.

You’ll also oversee reporting and documentation requirements and build strong relationships with internal and external stakeholders to support quality assessment services.

Guided by MEGT’s Purpose and Values, this is an opportunity to make a meaningful impact by supporting businesses, communities and apprentices to create employment solutions that change lives for the better.

Please note: This position is a fixed-term parental leave contract until October 2027.

Key Responsibilities

This role is deal for someone who is ready to take the next step and bring their savvy leadership skills, a passion for customer service and the ability to drive efficiency and performance through trailblazing team management including

• Outstanding leadership and people management skills, with a desire to engage and empower others


• Experience in establishing an understanding of team member workloads, with the ability to reallocate, delegate and / or prioritise accordingly to meet divisional and organisational objectives and deadlines


• Proven experience in identifying skills & knowledge gaps of team members, and actively supporting and empowering team members to increase capabilities by providing resources and training when required


• Strong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET) sector including current trends and change factors impacting the apprenticeship sector will be highly regarded

About You

You will be an enthusiastic, self‑motivated professional who enjoys working independently and building trusted relationship within the community. You will bring:

• Experience in account management, business development, or similar


• Strong customer service, communication, and administration skills


• A professional, customer‑focused approach with strong organisation skills


• A results‑oriented mindset balanced with integrity and empathy


• Knowledge of the VET sector or Australian Apprenticeships (highly regarded)


• A current driver’s licence and ability to travel

Find your ME at MEGT

At MEGT, we are a proud Australian not‑for‑profit that’s helped over one million people kickstart amazing careers since 1982!

Benefits

We’re proud to be certified Great Place to Work several years in a row and Great Place to Work for Women 2025 – and we live it every day. We support work‑life balance and offer great benefits to help you thrive:

• Hybrid & flexible working options


• Fully maintained company car


• 14 weeks paid parental leave after 6 months


• $500 My Benefits voucher referral bonus


• 3 paid Christmas close‑down days


• Buy or cash out extra annual leave + 17.5% leave loading


• Pro‑rata long service leave after 7 years


• Salary packaging available (non‑PBI)


• Professional development & study support


• Travel, retail, entertainment and health insurance discounts


• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.