Customer Service Officer

MEGT Ltd.; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Parental leave

Referral bonus

Christmas close-down

Leave loading

Long service leave

Salary packaging

PD & study support

Discounts

EAP

Job summary

MEGT Ltd. in Melton is seeking a Customer Service Officer to deliver a high-quality experience to job seekers and support the Workforce Australia contract.

You will be the first point of contact for face-to-face, phone, email and online enquiries, working with the Site Lead to ensure smooth day-to-day operations. The role requires experience in customer service and administration, excellent communication skills, and the ability to handle multiple priorities while building strong stakeholder

Qualifications

• Experience in customer service and administration
• Ability to foster positive relationships with stakeholders
• Excellent oral and written communication skills
• Confident handling enquiries face-to-face and managing priorities
• Proven ability to exceed customer service standards and work autonomously

Responsibilities

• Be the first point of contact for the site—face-to-face, phone, email and online enquiries
• Support day-to-day site operations in collaboration with the Site Lead
• Deliver a high-quality experience to job seekers while supporting the Workforce Australia contract

Skills

Customer service

Administration

Relationship building

Communication

Enquiries handling

Autonomy

Computer literacy

Job description

The Opportunity

Based in Melton, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers! As a Customer Service Officer, you’ll deliver a high-quality experience to job seekers whilst supporting the delivery of the Workforce Australia contract.

You’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.

About you

You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re confident handling enquiries, juggling priorities, and exceeding service standards:

• Demonstrated ability to foster positive relationships with various stakeholders
• Excellent oral and written communication skills
• Confidence in dealing with enquiries face to face and managing competing priorities
• Proven experience in exceeding customer service standards
• High computer literacy
• Efficiency working autonomously
• Previous experience in administrative environment desirable

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• 14 weeks paid parental leave after 6 months
• $500 My Benefits voucher referral bonus
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Professional development & study support
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.