Customer Services Manager - Apprenticeship Programs Leader

MEGT Ltd.; Gold Coast City; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid & flexible work

Company car

14 weeks parental leave

Referral bonus

Christmas close-down days

Leave loading

Long service leave

Salary packaging

Study support

Discounts & benefits

Employee Assistance Program

Job summary

MEGT Ltd. on the Gold Coast is seeking a senior leader to head the Assessment Services Consultants team in our ACP Division from our Southport base.

You will report to the Manager – Assessment Services and drive performance, consistency, and exceptional customer service for both apprentices and employers. You will oversee reporting, documentation and build strong stakeholder relationships to support high-quality assessment services while aligning with MEGT’s purpose and values.

Qualifications

• Experience in leading teams and driving performance.
• Strong customer service orientation and stakeholder engagement.
• Account management or business development experience is a plus.

Responsibilities

• Lead, coach and inspire a team of Assessment Services Consultants.
• Oversee reporting, documentation, and stakeholder relationships.
• Drive efficiency and performance through effective team management.

Skills

Leadership

Account management

Customer service

Communication

Organisation

Travel

Job description

MEGT Ltd. on the Gold Coast is seeking a senior leader to head the Assessment Services Consultants team in our ACP Division from our Southport base.

You will report to the Manager – Assessment Services and drive performance, consistency, and exceptional customer service for both apprentices and employers. You will oversee reporting, documentation and build strong stakeholder relationships to support high-quality assessment services while aligning with MEGT’s purpose and values.