Customer Service Officer

MEGT (Australia) Ltd; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

14 weeks paid parental leave after 6 m

$500 My Benefits voucher referral

3 paid Christmas close-down days

Buy or cash out extra annual leave + \

Job summary

MEGT (Australia) Ltd in Melton is seeking a Customer Service Officer to deliver a high-quality experience to job seekers and support the Workforce Australia contract.

You will be the first point of contact for on-site, phone, email and online enquiries, working with the Site Lead to ensure smooth day-to-day operations and embody MEGT's values.

The role requires strong communication, stakeholder relationship skills, and the ability to juggle priorities while maintaining service standards.

Qualifications

• Strong ability to build positive relationships with stakeholders
• Excellent oral and written communication
• Confident handling of enquiries face to face and prioritising competing tasks
• Proven experience in delivering customer service standards
• High computer literacy across MS Office
• Ability to work autonomously and manage workload
• Administrative experience is desirable

Responsibilities

• Be the first point of contact for face-to-face, phone, email and online enquiries
• Support day-to-day site operations with the Site Lead and team
• Ensure smooth operations and uphold service standards for job seekers

Skills

Stakeholder relationships

Communication skills

Enquiry handling

Customer service excellence

Computer literacy

Autonomy

Administrative experience

Tools

Microsoft Office

Job description

The Opportunity

Based in Melton, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers! As a Customer Service Officer, you’ll deliver a high-quality experience to job seekers whilst supporting the delivery of the Workforce Australia contract.

You’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.

About you

You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re confident handling enquiries, juggling priorities, and exceeding service standards:

• Demonstrated ability to foster positive relationships with various stakeholders
• Excellent oral and written communication skills
• Confidence in dealing with enquiries face to face and managing competing priorities
• Proven experience in exceeding customer service standards
• High computer literacy
• Efficiency working autonomously
• Previous experience in administrative environment desirable

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certified Great Place to Work - and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• 14 weeks paid parental leave after 6 months
• $500 My Benefits voucher referral bonus
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Professional development & study support
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.