Customer Services Manager - Assessment Services

MEGT; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid & flexible working options

Fully maintained company car

14 weeks paid parental leave after 6 m

3 paid Christmas close-down days

Leave loading 17.5%

Travel discounts

Job summary

MEGT is seeking a seasoned leader for the Apprenticeship Connect Provider (ACP) Division. Based in Southport, you will lead Assessment Services Consultants, driving performance, consistency and exceptional customer service for apprentices and employers.

You’ll also oversee reporting and documentation and build strong stakeholder relationships to support quality assessment services. This fixed-term parental leave contract runs until October 2027.

Qualifications

• Experience in account management, business development, or similar.
• Strong customer service, communication, and administration skills.
• Knowledge of the VET sector or Australian Apprenticeships (highly regarded).
• Current driver’s licence and ability to travel.

Responsibilities

• Lead a team of Assessment Services Consultants to drive performance and customer service.
• Oversee reporting and documentation requirements for quality assurance.
• Build strong relationships with internal and external stakeholders to support quality assessment services.
• Support and develop the ACP division’s capability and service delivery.

Skills

Leadership

People management

Customer service

Team management

Strategic planning

Stakeholder engagement

Job description

Lead, coach and inspire a passionate team in MEGT’s Apprenticeship Connect Provider (ACP) Division — Australia’s largest single provider.

Based in Southportand reporting to the Manager – Assessment Services, you’ll lead a team of Assessment Services Consultants, driving performance, consistency and exceptional customer service for apprentices and employers.

You’ll also oversee reporting and documentation requirements and build strong relationships with internal and external stakeholders to support quality assessment services.

Guided by MEGT’s Purpose and Values, this is an opportunity to make a meaningful impact by supporting businesses, communities and apprentices to create employment solutions that change lives for the better.

Please note: This position is a fixed-term parental leave contract until October 2027.

Key Responsibilities:

This role is deal for someone who is ready to take the next step and bring their savvy leadership skills, a passion for customer service and the ability to drive efficiency and performance through trailblazing team management including

• Outstanding leadership and people management skills, with a desire to engage and empower others
• Experience in establishing an understanding of team member workloads, with the ability to reallocate, delegate and / or prioritise accordingly to meet divisional and organisational objectives and deadlines
• Proven experience in identifying skills & knowledge gaps of team members, and actively supporting and empowering team members to increase capabilities by providing resources and training when required
• Strong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET) sector including current trends and change factors impacting the apprenticeship sector will be highly regarded

About you

You will be an enthusiastic, self-motivated professional who enjoys working independently and building trusted relationship within the community. You will bring:

• Experience in account management, business development, or similar
• Strong customer service, communication, and administration skills
• A professional, customer-focused approach with strong organisation skills
• A results-oriented mindset balanced with integrity and empathy
• Knowledge of the VET sector or Australian Apprenticeships (highly regarded)
• A current driver’s licence and ability to travel

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certifiedGreat Place to Work several years in a row and Great Place to Work for Women 2025 –and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• Hybrid & flexible working options
• Fully maintained company car
• 14 weeks paid parental leaveafter 6 months
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave+ 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.