Customer Service - Wholesale Specialty Foods

Fino Foods Pvt. Ltd.; Brisbane; On-site; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Extensive training in speciality foods

NetSuite training

HubSpot training

Down-to-earth team

Competitive pay: $37.90 per hour + Su

Flexible hours

Career progression

Job summary

Fino Foods Pvt. Ltd. in Brisbane is seeking a friendly Customer Service representative for our wholesale specialty foods team. You’ll be the main contact by phone and email, take orders, answer product questions, and onboard new customers while supporting invoicing and account tasks.

We value hospitality experience, strong organisation, and an excellent phone manner. Training on NetSuite and HubSpot is provided, with weekday hours and opportunities for career progression in a close-knit team.

Qualifications

• Hospitality background welcome but not required.
• Organised and trainable.
• Excellent phone manner and communication skills.
• Able to learn new software and processes.

Responsibilities

• Answer customer calls and emails in a warm, professional manner.
• Process orders accurately and efficiently.
• Onboard new customers and manage account setup.
• Follow up on delivery and product queries and resolve issues.
• Build relationships with regular customers and provide ongoing support.
• Assist with invoicing and account administration.
• Help manage office supplies and equipment.

Skills

Customer service

Order processing

Communication

Hospitality experience

Attention to detail

Tools

NetSuite

HubSpot

Job description

Customer Service - Wholesale Specialty Foods

Customer Service | Wholesale Speciality Food

Join our Customer Service Team

Fino Foods imports and distributes premium ingredients to leading restaurants, delis, and retailers. We’re a small, friendly, and dedicated team that takes great satisfaction in connecting the produce of our amazing producers with some of the country’s best chefs and retailers.

About the Role

Our customers are chefs, deli owners, and venue managers, and we know most of them by name. You’ll be their friendly, helpful point of contact by phone and email: taking orders, answering questions about our products, following up on deliveries, and making every call easy and enjoyable. You’ll also help onboard new customers and look after the account and business administration that keeps everything running, such as filing and processing statements and invoices.

About You

This role suits someone who has come from hospitality and loves it, but is ready for weekday hours and a steadier pace. If you’ve worked front of house, run a section, or stood behind a good deli counter, and you genuinely love fine food, you’ll be right at home here.

You don’t need previous food industry experience, but a love of good food and the culture of hospitality is a must. You don’t need office administration experience either, as long as you’re organised and happy to be trained.

Above all, we’re looking for an excellent phone manner: warm, clear, and unflappable, the kind of voice a busy chef is glad to hear on the other end of the line. You’ll also need strong attention to detail and the confidence to pick up new software, which we’ll train you on.

What We Offer

• Extensive, ongoing training in speciality ingredients such as cheese, smallgoods, and olives
• Full training on our business software, including NetSuite and HubSpot
• A down-to-earth team where the right attitude counts for plenty
• $37.90 per hour + Super
• Flexible hours, with at least 3 days a week preferred.
• Excellent prospects for career progression within our business.

Key Responsibilities

• Answer customer calls and emails in a warm, professional manner
• Process orders accurately
• Onboard new customers
• Follow up on delivery and product queries
• Build relationships with regular customers
• Assist with invoicing and account support
• Help manage office supplies and equipment