Client Services Coordinator

Recruit Shop Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Cost price access to premium products

Small, close-knit team

9-5 Monday–Friday

Smart casual, child & dog-friendly off

Job summary

Recruit Shop Pty Ltd in Sydney's West Ryde area is seeking a client services specialist to own the end-to-end client experience via phone and email. You will support key accounts, process orders, and coordinate invoices and payments.

The role requires 2+ years in a phone-based client service role, strong English communication, and meticulous attention to detail. You’ll work with Excel, Outlook, Slack and ODOO in a fast-paced, growth-focused team.

Qualifications

• 2+ years experience in a phone-based client service role.
• Strong verbal and written English communication skills.
• Exceptional attention to detail and organisational skills.
• A proactive, problem-solving approach in a fast-paced environment.
• Strong Excel and Outlook skills — ODOO and Slack highly regarded.

Responsibilities

• Processing orders and following up on invoices and payments.
• Making outbound calls for relationship building and lead generation.
• Preparing weekly reports and liaising with warehouses and couriers.
• Answering inbound enquiries with a proactive, solutions-focused approach.
• Assisting with lead setup, onboarding, and accurate record-keeping.

Skills

Phone-based client service

English communication

Attention to detail

Organisational skills

Problem-solving

Proactive

Tools

Excel

Outlook

Slack

Odoo

Job description

Join a Premium Artisan Food Distributor | West Ryde Location

No Weekends | Opportunity For Growth | Small, Close-Knit Team

About The Company

Our client is one of Australia's fastest-growing premium artisan food distributors, based in the West Ryde/Meadowbank area. Their customers include Woolworths, David Jones, premium supermarkets, health food stores, local retailers, butchers, fresh produce stores, and delis.

They partner with exceptional boutique brands from Australia and around the world, helping them establish and grow within the retail space. Their business is built on strong relationships, exceptional service, and an exciting portfolio of premium food products — from snacks, pickles, yoghurt, and chocolate to sauces, jams, and artisan pantry staples.

About The Opportunity

The primary purpose of this position is to be the main point of contact for clients and the Sales Team via phone, email, and Slack — owning the client experience end to end while supporting key accounts and financial processes.

Reporting directly to the Director, some of your responsibilities will include:

• Processing orders and following up on invoices and payments
• Making outbound calls for relationship building and lead generation
• Preparing weekly reports and liaising with warehouses and couriers
• Answering inbound enquiries with a proactive, solutions-focused approach
• Assisting with lead setup, onboarding, and accurate record-keeping

About You

The successful candidate will have:

• 2+ years experience in a phone-based client service role
• Strong verbal and written English communication skills
• Exceptional attention to detail and organisational skills
• A proactive, problem-solving approach in a fast-paced environment
• Strong Excel and Outlook skills — ODOO and Slack highly regarded

What's in it for You?

• Convenient West Ryde Location — close to trains and buses
• Flexibility & Opportunity for Growth in a fast-growing business
• Monday to Friday, 9-5 | Smart casual, child & dog-friendly office
• Small, Close-Knit Team — a supportive office of 4-5 people
• Access to Premium Products at Cost Price — try new foods