Customer Service/Warehouse Assistant

Rapid Hydraulics and Pneumatics; City of Wodonga; On-site; AUD 45,000 - 60,000; Full time

Job summary

Rapid Hydraulics and Pneumatics in Wodonga, VIC is seeking a customer service and sales assistant to support the internal sales team with counter sales, quotes, phone and email enquiries, and to assist in warehouse duties including stock management.

Experience with e-commerce and social media marketing is advantageous for creating regular activity posts and updating store pricing on platforms such as eBay and Shopify. The role offers in-house training and a salary based on experience.

Qualifications

• Experience in customer service and sales is beneficial.
• Experience in warehousing is beneficial, in-house training will be provided.
• Proficiency in MS Office and basic IT skills.

Responsibilities

• Customer service, counter sales, phone and email enquiries.
• General warehouse duties.
• Quoting customers and sourcing products.
• E commerce maintenance and processing.
• Social media business pages posting.
• Maintain good supplier and customer relationships.
• Coordinate sales effort with team members and other departments.
• Ability to work independently and within a team environment.

Skills

Customer service

Sales experience

E-commerce

Social media

MS Office

Forklift licence

Time management

Tools

Shopify

eBay

MS Office

Job description

Rapid Hydraulics and Pneumatics – Wodonga VIC

We are looking for a customer service/ sales assistant to help the internal sales team as required with counter sales, answering phones, quoting and contacting suppliers etc. and to also assist in our Warehouse helping with day to day duties of stock management and goods inwards and outwards, forklift operating, etc.

Experience with e commerce and social media marketing posts would be an advantage, to be able to create regular business activity awareness posts and assisting with processing sales in our ebay and shopify stores and update e-store pricing etc.

You will be Self-motivated, conscientious and responsible, display high standards and be described as someone who enjoys a challenge. You'll be able to work without supervision and have good time management skills, be able to learn new products quickly, and have good customer/ supplier relations skills, good computer skills, be able to multitask and be well presented.

We offer an excellent salary based on relevant experience.

Responsibilities

• Customer service, counter sales, phone and email enquiries.
• General warehouse duties.
• Quoting customers and sourcing products.
• E commerce maintenance and processing.
• Social media business pages posting.
• Maintain good supplier and customer relationships.
• Coordinate sales effort with team members and other departments
• Ability to work independently and within a team environment.

Requirements

• Sales experience is a benefit but not necessary, we provide in house training.
• Experience in warehousing is a benefit, in house training will be provided.
• Excellent knowledge of MS Office.
• Intermediate level proficiency in MS Office applications an advantage.
• Social media and e commerce experience.
• Excellent communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Relationship management skills and openness to feedback.
• Basic knowledge of Hydraulics/Pneumatics and Automotive products an advantage but not necessary, on job training provided.
• Forklift licence an advantage.
• Must have existing Australian work authorisation rights.