Customer Relations Manager

Taipan Pty Ltd; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fully maintained company ute for professional and personal use

Unlimited fuel card

Monthly staff lunches

Employee Assistance Program

Closed over Christmas

Onsite parking

Quarterly personal development sessions

Job summary

A leading hydraulic company in Adelaide is seeking a Customer Relations Manager to strengthen customer relationships through both office work and travel. This role includes inbound sales calls, managing key accounts, and understanding customer needs for tailored solutions. Ideal candidates will be knowledgeable in hose and fittings or hydraulic applications, and demonstrate strong customer service and ICT skills. The position offers a competitive salary and numerous perks to foster employee growth.

Qualifications

• Hose and fittings product knowledge is desirable.
• Knowledge of hydraulic industry applications is desirable.

Responsibilities

• Answer inbound telephone sales/technical calls.
• Manage and maintain solid relationships with customers and key accounts.
• Understand customer needs and offer customized solutions.
• Perform onsite visits regularly.
• Achieve agreed Key Performance Indicators (KPIs).

Skills

Customer service skills

Salesmanship

Information and communication technology (ICT) literacy

Job description

Taipan is proud to be one of the top 10 Hydraulic companies in Australia, and we’re experiencing rapid growth!

So much so that we are in need of a new Customer Relations Manager to look after our growing customer base! You’ll be located at our Adelaide Branch; but this isn’t just a mundane desk job as it involves travelling across the picturesque regions of South Australia!

If you’re passionate about building strong customer relationships through face-to-face meetings, enjoy a mix of office and on-the-road work and are as passionate about Hydraulics as we are, this is the perfect opportunity for you!

Along with a competitive salary, you’ll also receive a fully maintained company ute for both professional and personal use, along with an unlimited fuel card (have you seen the price of petrol these days?!) and of course, your tools of the trade - a laptop, mobile and internet access to ensure you have everything you need.

What makes us better than the rest:

We are an Australian-owned business specialising in Hydraulic hose and fittings that have been in operation for 30+ years and have 5 branches across the country.

Our company mission? Simple: Create a base of raving fans.

And guess who’s front and centre in this fan club? Yep, our amazing staff!

We believe that if you are fulfilled and happy in your personal life, this will reflect in your work, so we have recently implemented a Dreams Program to help you reach your personal goals. We have a team of financial experts who have joined forces with Taipan to give our staff free 1-on-1 sessions with professional money coaches that can help people in all stages of life.

As well as this, we can also appreciate a job well done and show this through annual salary reviews and opportunities for career progression. We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you. In fact, 90% of our Leadership Team started in lower-level roles and moved their way up!

A few more of our perks include:

• Monthly staff lunches and morning teas
• Employee Assistance Program
• Closed over Christmas!
• You’ll receive a tonne of Taipan merch!
• A dedicated Training Team to ensure you have all the skills you need to succeed at Taipan
• Quarterly personal development sessions
• Regular personal development seminars and training
• Team events
• Free onsite parking
• Stable employment at a rapidly growing company with plenty of room to grow

What you’ll be doing:

• Answering inbound telephone sales/technical calls
• Developing, managing and maintaining solid relationships with customers and key accounts
• Using strategic planning to develop and document a thorough understanding of Taipan customers’ needs and requirements offering customised solutions
• Proactive contact with customers as determined by their needs
• Be the main point of contact between specific key accounts and other internal team members
• Actioning, engaging and securing new customer enquiries
• Performing onsite visits on a constant basis
• Supporting and participating in Marketing campaigns
• Using a collaborative and open approach to resolving customer issues/complaints
• Achieving agreed Key Performance Indicators (KPIs) set by the National Sales Manager and Managing Director
• Liaise with all customers including those within the branch

To be successful you'll need some or all of the following:

• Hose and fittings product knowledge desirable
• Knowledge of hydraulic industry applications desirable
• Customer service skills and salesmanship
• Information and communication technology (ICT) literate