Customer Service Travel Helpdesk

Allianz; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Structured training

Career progression

Inclusive team

Health and wellbeing

Work-life balance

International mobility

Job summary

Allianz Partners is seeking a Customer Service Consultant for our Travel Helpdesk in Brisbane. You will manage inbound and outbound calls, assist customers with travel-related inquiries, and ensure timely, accurate resolutions. You’ll work in a supportive team with strong development pathways within a global organisation.

Join a company that values Dare & Care, offers structured training, career progression, and flexible arrangements to support work-life balance.

Qualifications

• Completion of Year 12 (or equivalent).
• Certificate III/IV in Telecommunications (advantageous).
• Strong commitment to ongoing learning and development.

Responsibilities

• Deliver exceptional customer service across phone-based interactions.
• Understand customer needs and provide timely, accurate resolutions.
• Promote customer satisfaction and retention.
• Handle complex enquiries and complaints, escalating where required.
• Provide clear and consistent information on products, services, and entitlements.
• Verify customer eligibility and coordinate service delivery.
• Maintain accurate call notes and incident records.
• Achieve individual and team KPIs.
• Support continuous improvement initiatives.
• Build strong relationships with colleagues and stakeholders.
• Participate in ongoing training, coaching, and personal development.

Skills

Problem-solving

Communication

Empathy

Cross-cultural

Teamwork

Self-management

Customer service

Education

Year 12

Certificate III/IV in Telecommunications

Tools

Outlook

Word

Excel

Job description

Location: Brisbane, Australia
Company: Allianz Partners

About the Role

Customer Service & Travel Helpdesk

Location: Brisbane, Australia
Company: Allianz Partners

About the Role

Join Allianz Partners as a Customer Service Consultant in our Travel Helpdesk team. In this role, you’ll deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions.

You’ll be part of a supportive team environment with strong career development pathways in a global organisation.

Key Responsibilities

• Deliver exceptional customer service across phone-based interactions
• Understand customer needs and provide timely, accurate resolutions
• Promote customer satisfaction and retention
• Handle complex enquiries and complaints, escalating where required
• Provide clear and consistent information on products, services, and entitlements
• Verify customer eligibility and coordinate service delivery
• Maintain accurate call notes and incident records
• Achieve individual and team KPIs
• Support continuous improvement initiatives
• Build strong relationships with colleagues and stakeholders
• Participate in ongoing training, coaching, and personal development

What You BringQualifications

• Completion of Year 12 (or equivalent)
• Certificate III/IV in Telecommunications (advantageous)
• A strong commitment to ongoing learning and development

Technical Skills

• Basic to intermediate Microsoft Office skills (Outlook, Word, Excel)
• Good typing and computer literacy skills

Core Capabilities

• Strong problem-solving and analytical thinking
• Ability to self-manage performance in a fast-paced environment
• Excellent communication and interpersonal skills
• High level of empathy and customer focus
• Ability to remain calm and professional under pressure
• Strong teamwork and collaboration skills
• Awareness of cross-cultural communication

Risk & Compliance

• Adherence to company policies and compliance requirements
• Ability to identify and escalated risks appropriately

About Allianz Partners

Allianz is a global leader with a workforce of over 140,000 employees supporting more than 80 million customers worldwide. At Allianz Partners, we specialise in travel insurance, assistance services, and international solutions, operating across 34 countries.

Our culture is built on two core values: "Dare & Care" — we empower our people to innovate while genuinely caring for customers and colleagues.

What We Offer

• Structured training and development programs
• Career progression opportunities in a global organisation
• Supportive and inclusive team environment
• Health and wellbeing initiatives
• Work-life balance and flexible arrangements
• Access to international career mobility