Travel Helpdesk Specialist – Customer Care & Growth

Allianz; Brisbane; Presencial; AUD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Structured training

Career progression

Inclusive team

Health and wellbeing

Work-life balance

International mobility

Resumo da oferta

Allianz Partners is seeking a Customer Service Consultant for our Travel Helpdesk in Brisbane. You will manage inbound and outbound calls, assist customers with travel-related inquiries, and ensure timely, accurate resolutions. You’ll work in a supportive team with strong development pathways within a global organisation.

Join a company that values Dare & Care, offers structured training, career progression, and flexible arrangements to support work-life balance.

Qualificações

• Completion of Year 12 (or equivalent).
• Certificate III/IV in Telecommunications (advantageous).
• Strong commitment to ongoing learning and development.

Responsabilidades

• Deliver exceptional customer service across phone-based interactions.
• Understand customer needs and provide timely, accurate resolutions.
• Promote customer satisfaction and retention.
• Handle complex enquiries and complaints, escalating where required.
• Provide clear and consistent information on products, services, and entitlements.
• Verify customer eligibility and coordinate service delivery.
• Maintain accurate call notes and incident records.
• Achieve individual and team KPIs.
• Support continuous improvement initiatives.
• Build strong relationships with colleagues and stakeholders.
• Participate in ongoing training, coaching, and personal development.

Conhecimentos

Problem-solving

Communication

Empathy

Cross-cultural

Teamwork

Self-management

Customer service

Formação académica

Year 12

Certificate III/IV in Telecommunications

Ferramentas

Outlook

Word

Excel

Descrição da oferta de emprego

Allianz Partners is seeking a Customer Service Consultant for our Travel Helpdesk in Brisbane. You will manage inbound and outbound calls, assist customers with travel-related inquiries, and ensure timely, accurate resolutions. You’ll work in a supportive team with strong development pathways within a global organisation.

Join a company that values Dare & Care, offers structured training, career progression, and flexible arrangements to support work-life balance.