Customer Service Trainer & Onboarding Coach

Nexigen Digital; Southport; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-site meals

Snack bar

Drinks fridge

Private gym

Wellness centre

On-site barber

Job summary

Nexigen Digital in Australia is seeking an enthusiastic Customer Service Trainer to onboard new employees, deliver initial training, and develop training materials.

You will run ongoing coaching, create and update documentation, and provide feedback to improve team knowledge and performance, while assisting with on-floor questions.

The role includes on-site meals, snack bar access, a private gym, wellness facilities, and an on-site salon, contributing to a collaborative work culture.

Qualifications

• Passionate about education and coaching.
• Experience in onboarding/training is beneficial.
• Strong communication and feedback skills.

Responsibilities

• Onboard new employees.
• Provide initial training and support.
• Create and maintain documentation and training courses.
• Conduct ongoing training and give constructive feedback.
• Assist with answering general questions from the team on the floor.

Skills

Coaching

Training delivery

Documentation

Job description

Nexigen Digital in Australia is seeking an enthusiastic Customer Service Trainer to onboard new employees, deliver initial training, and develop training materials.

You will run ongoing coaching, create and update documentation, and provide feedback to improve team knowledge and performance, while assisting with on-floor questions.

The role includes on-site meals, snack bar access, a private gym, wellness facilities, and an on-site salon, contributing to a collaborative work culture.