Customer Service Traineeship

ARC Group; Sydney; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Travel concession card

Certificate in Business

Hands-on experience

Mon-Fri office hours

Career development

Job summary

ARCway Careers is seeking a motivated Customer Success Trainee to join a Private Lending Firm based in Norwest. This entry-level role offers hands-on experience in finance and a clear path to a career in business and client management.

The 12-month full-time traineeship runs Monday to Friday and includes a Nationally Recognised Certificate in Business. No previous experience is required, and you will learn by doing in a supportive office environment.

Qualifications

• Entry-level role; no prior experience required.
• Certificate in Business to be completed during traineeship.
• Full-time 12-month traineeship with Monday to Friday office hours.
• Interest in Business and Finance.

Responsibilities

• Handling inbound and outbound customer calls.
• Assisting customers with their applications and supporting documents.
• Supporting the broader team with day-to-day activities.
• Updating customer details in the CRM system.
• Generating and sending contracts for settlements.
• Completing welcome calls with new customers.
• Reaching out to potential customers and connecting them with Account Managers.

Skills

Customer service

Communication

Relationship building

Organised

Motivated

Confident communicator

Education

Nationally Recognised Certificate in Business

Tools

CRM software

Job description

ARCway Careers are on the lookout for a motivated and enthusiastic Customer Success Trainee to join a Private Lending Firm based in Norwest.

This is a fantastic opportunity for someone looking to start their career in finance, gain hands-on experience in a professional office environment and complete a Nationally Recognised Certificate in Business.

The role is an Entry-Level Position - No Previous Experience Required!

What You'll Be Doing

• Handling inbound and outbound customer calls
• Assisting customers with their applications and supporting documents
• Supporting the broader team with day-to-day activities
• Updating customer details in the CRM system
• Generating and sending contracts for settlements
• Completing welcome calls with new customers
• Reaching out to potential customers and connecting them with Account Managers

What We Offer:

• 12-month Full-Time traineeship with Monday to Friday office based hours
• FEE-FREE nationally recognised Certificate in Business
• Practical, hands-on industry experience
• Access to a travel concession card during your traineeship
• Opportunity to develop valuable skills and build a career in Business and Finance

Who We're Looking For

• Someone who has a great attitude and eager to learn
• Interested in Business and Finance
• Enjoys talking to people and building relationships
• Is organised, motivated and a confident communicator
• Wants a long-term career with strong earning potential;