Customer Service Team Leader - Hybrid & Growth

JB Hi-Fi & The Good Guys; Morayfield; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Parental leave

Hybrid work

EAP

Charity partnerships

Discounts

Beny benefits

Job summary

The Good Guys is seeking a Customer Service Team Leader to coordinate and supervise store operations, driving profitable sales growth and an excellent customer experience. You will lead the operations team, coach staff, and ensure compliance with safety and policy standards in a fast-paced retail environment.

Reporting to the Customer Service Manager, you will oversee multi-channel fulfilment and collaborate cross-functionally to deliver outstanding service.

Qualifications

• Customer-focused approach prioritising the customer experience.
• Proven ability to drive results and meet targets.
• Ability to identify and develop talent for career growth.

Responsibilities

• Coordinate and supervise store operations to support profitable sales growth.
• Coach and develop the operations team using the coaching framework.
• Ensure compliant administration, safety, and standard procedures.
• Manage multi-channel fulfilment (online, commercial, click & collect).
• Collaborate with the team to deliver a positive store and channel experience for customers.

Skills

Customer focus

Drives results

Develops talent

Job description

The Good Guys is seeking a Customer Service Team Leader to coordinate and supervise store operations, driving profitable sales growth and an excellent customer experience. You will lead the operations team, coach staff, and ensure compliance with safety and policy standards in a fast-paced retail environment.

Reporting to the Customer Service Manager, you will oversee multi-channel fulfilment and collaborate cross-functionally to deliver outstanding service.