Customer Service Supervisor (Canberra): Lead Team & Grow Revenue

Hertz Global Holdings, Inc.; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Supportive team

Benefits & culture

Company vehicle and tolls

Job summary

Hertz Canberra is seeking a Customer Service Supervisor to lead the frontline team at our Canberra store, delivering customer service excellence and driving revenue growth through sales options.

You will hold daily briefings, manage key relationships, monitor customer satisfaction, schedule staffing, and continuously train staff. A full AU driver's license and ability to drive automatic vehicles are required.

Qualifications

• Previous supervisory/management experience in a customer service orientated environment.
• Ability to lead, grow and maintain a cohesive and high performing team.
• Expert customer service and sales skills.
• Experience working in a fast paced and challenging environment.

Responsibilities

• Hold daily briefings with your team to communicate strategies, actions, and business performance.
• Personally manage key customer relationships and support team in dealing with customer issues.
• Continuously analyse customer satisfaction scores and take corrective actions.
• Plan & schedule staffing levels in line with business volume and targets.
• Continuously train and coach all employees.

Skills

Customer service

Sales

Leadership

Coaching

Team management

Job description

Hertz Canberra is seeking a Customer Service Supervisor to lead the frontline team at our Canberra store, delivering customer service excellence and driving revenue growth through sales options.

You will hold daily briefings, manage key relationships, monitor customer satisfaction, schedule staffing, and continuously train staff. A full AU driver's license and ability to drive automatic vehicles are required.