Canberra On-Site Customer Service Specialist Full-Time

Drive2Ride Pty Ltd; Canberra; Presencial; AUD 55.000 - 60.000; Jornada completa

Descripción de la vacante

Drive2Ride Pty Ltd in Canberra is seeking a Customer Service Representative to manage customer communications, bookings and daily operations. This on-site, full-time role focuses on delivering an exceptional customer experience and coordinating with drivers, service providers and internal teams.

The successful candidate will handle inquiries via phone and email, maintain accurate records and assist with administration, ensuring smooth service delivery in a growing Australian business.

Formación

• Excellent verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette and email communication.
• Excellent organisational skills and attention to detail.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to prioritise tasks and manage multiple enquiries effectively.
• Confidence using Microsoft Office, email applications and digital systems.
• Professional presentation, reliability and a positive work attitude.
• Ability to work full-time, on-site in Canberra.

Responsabilidades

• Respond professionally to customer enquiries via telephone, email and other communication channels.
• Manage customer bookings, scheduling, cancellations and service modifications.
• Provide accurate information regarding transportation, logistics, delivery services and booking procedures.
• Coordinate with drivers, dispatch teams and internal staff to ensure efficient service delivery.
• Handle customer complaints and service-related issues with professionalism, empathy and efficiency.
• Maintain accurate customer records, booking information and operational documentation.
• Monitor customer requests, follow-ups and outstanding service enquiries.
• Assist with daily administrative duties, reporting and operational coordination.
• Use digital booking platforms, customer relationship management systems and other business software.
• Prepare and maintain accurate service records, reports and customer correspondence.
• Ensure timely communication with customers regarding booking confirmations, updates and changes.
• Follow company procedures relating to privacy, confidentiality, safety and customer service.
• Identify opportunities to improve customer satisfaction, operational efficiency and service quality.
• Support management and other team members

Conocimientos

Customer service

Communication

Organisation

Problem solving

MS Office

Herramientas

MS Office

Descripción del empleo

Drive2Ride Pty Ltd in Canberra is seeking a Customer Service Representative to manage customer communications, bookings and daily operations. This on-site, full-time role focuses on delivering an exceptional customer experience and coordinating with drivers, service providers and internal teams.

The successful candidate will handle inquiries via phone and email, maintain accurate records and assist with administration, ensuring smooth service delivery in a growing Australian business.