Customer Service Supervisor

Hertz Global Holdings, Inc.; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Supportive team

Benefits & culture

Company vehicle and tolls

Job summary

Hertz Canberra is seeking a Customer Service Supervisor to lead the frontline team at our Canberra store, delivering customer service excellence and driving revenue growth through sales options.

You will hold daily briefings, manage key relationships, monitor customer satisfaction, schedule staffing, and continuously train staff. A full AU driver's license and ability to drive automatic vehicles are required.

Qualifications

• Previous supervisory/management experience in a customer service orientated environment.
• Ability to lead, grow and maintain a cohesive and high performing team.
• Expert customer service and sales skills.
• Experience working in a fast paced and challenging environment.

Responsibilities

• Hold daily briefings with your team to communicate strategies, actions, and business performance.
• Personally manage key customer relationships and support team in dealing with customer issues.
• Continuously analyse customer satisfaction scores and take corrective actions.
• Plan & schedule staffing levels in line with business volume and targets.
• Continuously train and coach all employees.

Skills

Customer service

Sales

Leadership

Coaching

Team management

Job description

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Supervisor to join our exceptional team and grow your career!

About the Role?

As a Customer Service Supervisor,you will be responsible for leading and coaching the frontline team at our Canberra store to deliver customer service excellence and to achieve revenue growth through sales options. In this role you will;

Hold daily briefings with your team to communicate strategies, actions, and business performance

Personally manage key customer relationships and support team in dealing with customer issues

Continuously analyse customer satisfaction scores and take corrective actions

Plan & schedule staffing levels in line with business volume and targets

Continuously train and coach all employees

About You?

To be successful in this position, our newest team member will have the following:

Previous supervisory/management experience in a customer service orientated environment

Skilled ability to lead, grow and maintain a cohesive and high performing team

Expert customer service and sales skills

Experience working in a fast paced and challenging environment

A full and current AU driver’s licence with the ability to drive automatic vehicles

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

A competitive annual salary package

Opportunities for career growth and development

A supportive team environment

Employee Benefits and a motivating company culture

Fully maintained company vehicle and tolls provided!

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process