Customer Service Specialist (IAM)

efm; Sydney; Presencial; AUD 65.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development

Empowering culture

Industry leader

Competitive salary & bonus

Charity partnership

Travel & accommodation for events

Descripción de la vacante

efm Logistics is the largest 4PL provider in Australia & NZ, offering tailored transport and warehousing solutions via a single technology platform. We are seeking a Customer Service Specialist based in Pyrmont to manage day-to-day freight movements and deliver outstanding customer experiences.

You will communicate effectively, resolve enquiries, and escalate issues when needed while building strong relationships with accounts across diverse industries. Join a dynamic, growth-focused team.

Formación

• Tertiary qualification or 2+ years experience in Customer Service.
• Strong written and verbal communication, and problem-solving skills.
• Sound computer knowledge including experience with Microsoft Office Suite.
• Resilience, passion and ability to work at pace and under pressure.
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results.

Responsabilidades

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

Conocimientos

Written communication

Verbal communication

Problem solving

Customer service

Resilience

Educación

Tertiary qualification or 2+ years customer service experience

Herramientas

Microsoft Office Suite

Descripción del empleo

Competitive Salary: $65,000 - $70,000 + Super + Bonus

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

Requirements

As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for:

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we’re looking for:

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Benefits

Why join efm Logistics?

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer
• Comprehensive coverage of travel expenses and accommodation provided for annual efm events in Melbourne