Customer Service Specialist - 12-Month Contract

Remondis; Blayney; On-site; AUD 52,000 - 64,000; Full time

Job summary

REMONDIS is seeking a Customer Service Officer to support the ETS team in Blayney, NSW. This role handles inquiries from residential, business and council customers, resolving issues and guiding them through onboarding and service processes.

The position emphasises customer-centric communication, cross-team collaboration, and the ability to manage multiple tasks in a fast-growing environment. Experience with Salesforce is preferred, and the team aims to deliver proactive, friendly service.

Qualifications

• Customer-centric mindset and relationship-building with customers and colleagues.
• Strong problem-solving abilities to resolve issues.
• Excellent written and verbal communication skills.
• Tight time-management and ability to prioritise tasks in a fast-paced environment.
• Ability to work across teams to improve customer experience.

Responsibilities

• Resolve customer issues by coordinating with multiple teams to deliver solutions.
• Raise and track work orders for customer requests.
• Assist with onboarding of new customers and follow up on driver requirements.
• Maintain high levels of customer satisfaction through proactive communication.

Skills

Customer care

Communication

Organisation

Problem solving

Adaptability

Tools

Salesforce

Job description

REMONDIS is seeking a Customer Service Officer to support the ETS team in Blayney, NSW. This role handles inquiries from residential, business and council customers, resolving issues and guiding them through onboarding and service processes.

The position emphasises customer-centric communication, cross-team collaboration, and the ability to manage multiple tasks in a fast-growing environment. Experience with Salesforce is preferred, and the team aims to deliver proactive, friendly service.