Customer Service Representative

Remondis; Sydney; On-site; AUD 56,000 - 72,000; Full time

Job summary

REMONDIS is hiring a Customer Service Officer to join the ETS team in Blayney, NSW. This is a 12 Month Max-Term contract, supporting residents, businesses and councils with waste and recycling queries.

You’ll resolve issues, raise work orders, onboard customers and follow up driver requirements in a fast-paced, supportive team. Salesforce experience is preferred and customer-centricity is essential.

Qualifications

• Experience with business customers in customer care or support.
• Experience working with SLAs.
• Ideal: Salesforce experience.
• Strong customer-centric approach.
• Excellent communication and organisational skills.

Responsibilities

• Resolve customer issues by coordinating with multiple teams to raise work orders.
• Assist customer onboarding and manage driver requirements.
• Maintain strong customer relations across resident, business and council clients.

Skills

Customer Centric

Solution orientated

Organisation

Communication

Customer care

Tools

Salesforce

Job description

We are hiring for a Customer Service Officer to support to join our ETS (Environmental Treatment Solutions) team in Blayney NSW. This is a 12 Month Max-Term contract.

Step into a business that offers invaluable solutions to customers managing their waste and recycling needs. You’ll work with resident, business and council customers on a wide range of queries, where you’ll work out solutions and ensure they feel well looked after.

What you’ll be doing

As the Customer Service Officer, you are the true voice of the customer and often the face of our business for many of our customers.

You’ll work to resolve customer issues, which involves engaging with most teams across the business to deliver on a range of activities such as raising work orders, assisting customer onboarding, following up driver requirements and much more. No day is ever the same!

Skills and Experience

You’ll have prior experience with business customers, in either a customer care or support role and working with SLAs. Ideally you'll be experienced with Salesforce and enjoy working in a busy, supportive team environment.

• Customer Centric: Key to the success of this role is being customer-centric, with the ability to build strong relationships with customers and colleagues alike.
• Solution orientated: You’ll use your positive attitude and natural ability to solve problems to great effect in this role, did we mention no two days are the same?!
• Organisation: Timeliness and organisation are key in this role, that means knowing what to prioritise and having a clear sense of urgency
• Communication: Your passion for people will be evident. You'll be a great communicator, with the ability to engage and inform customers
• Attributes: Whilst experience in the waste arena is a nice to have, more important to us is the drive, motivation and resilience required to succeed in a high growth, dynamic environment.

Who we are

At REMONDIS, you’ll be part of a cleaner, more sustainable future. We provide comprehensive collection, treatment, resource recovery, and disposal services across industrial, commercial, municipal, and mining sectors. We have a strong local presence, and a commitment to making a positive environmental impact.

REMONDIS is an Equal Opportunity Employer, and we invite you to be part of an organization that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.