Customer Service Specialist

Sonoma Baking Company; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sonoma Baking Company is seeking a Customer Service Specialist in Sydney to sit at the heart of our Customer Service team. You’ll work closely with sales, production and customers to ensure orders are processed smoothly and issues are resolved with a customer-first approach.

Join a growing national FMCG business and gain exposure to ERP/MRP systems while developing end-to-end order-to-delivery experience. This full-time role offers a rotating roster and standard business hours.

Qualifications

• Experience in customer service or administration; FMCG or manufacturing experience is a bonus.
• Confident using ERP systems and basic data entry or record-keeping.

Responsibilities

• Be a key point of contact for customer queries and resolve issues professionally.
• Manage order processing, delivery updates, invoicing and credits.
• Keep customer records, pricing and trading terms accurate and up to date.
• Support new account setups alongside the sales team.
• Run daily reporting and cross-functional checks with logistics and QA.

Skills

Customer service

Administration

Written communication

Verbal communication

Attention to detail

Problem solving

Tools

Salesforce

SAP B1

Job description

There's a reason people queue for Sonoma bread. Built from humble beginnings, we've grown into one of Australia's most respected artisan bakeries — known for our sourdough, our standards and our people.

We're looking for a Customer Service Specialist to join our Customer Service team in Sydney. If you genuinely love solving problems, working with people and making sure customers feel looked after, we'd love to hear from you.

This isn't a phones-only customer service role. You'll sit at the centre of how Sonoma runs — working closely with sales, production and customers, while gaining exposure to how a national FMCG operation works from the inside.

Sonoma Baking Company

Full-Time | Monday–Sunday Rotating Roster | 9:00am–5:00pm | Alexandria, Sydney NSW

There's a reason people queue for Sonoma bread. Built from humble beginnings, we've grown into one of Australia's most respected artisan bakeries — known for our sourdough, our standards and our people.

We're looking for a Customer Service Specialist to join our Customer Service team in Sydney. If you genuinely love solving problems, working with people and making sure customers feel looked after, we'd love to hear from you.

This isn't a phones-only customer service role. You'll sit at the centre of how Sonoma runs — working closely with sales, production and customers, while gaining exposure to how a national FMCG operation works from the inside.

What makes this role different

You'll gain exposure to order management, ERP/MRP systems and cross-functional problem-solving that goes beyond a typical customer service role. If you want to build real commercial and operational skills, this is a great opportunity to do so.

A typical day

You'll be a key point of contact for customer queries and work to resolve issues quickly and professionally. You'll also support order processing, account management and daily operational checks to help keep customer orders and production on track.

• Be a key point of contact for customer queries and resolve issues professionally
• Manage order processing, delivery updates, invoicing and credits
• Keep customer records, pricing and trading terms accurate and up to date
• Support new account setups alongside the sales team
• Run daily reporting, including End of Day Wrap and MRP checks
• Work closely with logistics, warehouse, finance and QA to resolve issues

Why Sonoma?

• Gain exposure to ERP/MRP systems and a fast-paced FMCG environment
• Develop experience across the full order-to-delivery cycle
• Build your customer service and operational skills in a growing national business

What You'll bring

• Experience in customer service or administration; FMCG or manufacturing experience is a bonus
• Confidence using Salesforce, SAP B1 or a similar ERP system is highly regarded
• Sharp attention to detail and strong written and verbal communication skills
• A calm, solutions-focused approach when things get busy
• Genuine pride in delivering great customer service
• Full working rights in Australia