Customer Service / Service Coordinator

IAS Recruitment; North Lakes; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive remuneration

Company discounts

Learning and career development

Job summary

IAS Recruitment in North Lakes, Australia, is seeking a Service Coordinator to deliver high level, personalised customer support for products and services. You will build rapport, troubleshoot basic issues, and guide customers through solutions across email and phone channels.

The role emphasizes problem solving, strong communication, and efficient CRM updates. Immediate start with competitive remuneration and employee discounts are offered.

Qualifications

• Self-motivated and a clear communicator.
• Previous experience in a customer service role.
• SAP experience would be desirable.
• Problem solver, flexible, able to adapt to new ways of working.
• Intermediate computer skills and good organisational abilities.

Responsibilities

• Deliver high-level, personalised assistance to resolve customer issues by phone and email.
• Build rapport with customers and provide award-winning support.
• Identify customer needs and offer best-fit solutions, including basic troubleshooting.
• Aim for first-call resolution and ensure timely updates in the CRM.
• Keep knowledge up-to-date on all products and services for quality support.
• Acknowledge and process all assigned jobs within 24 hours.

Skills

Customer service

SAP (desirable)

Problem solving

Adaptability

Inter mediate computer skills

Organisational skills

Clear communication

Job description

About the company:

Situated in North Lakes, this leading company in Consumer Electronics and Home Appliances is a global frontrunner in consumer products. With a culture that values staff and is dedicated to top performance, they're offering an exceptional opportunity for a Service Coordinator to join their international organisation.

About the role:

In this inbound customer service role, you will be responsible for delivering high-level, personalised assistance to help customers resolve issues with their products or services. This service-oriented position involves building rapport with customers and providing award-winning support.

Duties:

• Deliver an exceptional experience by engaging with customers to identify their needs
• Offer solutions that best meet customer needs, including troubleshooting basic technical issues
• Build strong relationships and confidently guide customers through technical problems
• Aim for first-call resolution of customer concerns via email and phone
• Keep up-to-date knowledge of all products and services to provide the best possible assistance
• Accurately update information in the CRM system
• Ensure all assigned jobs are acknowledged within 24 hours

Skills and Experience:

• Self-motivated, confident and a clear communicator
• Previous experience in a customer service role
• Previous exp in SAP would be desirable
• Problem solver, flexible, able to adapt to new ways of working
• Intermediate computer skills
• Great organisational skills

The Perks:

• Competitive remuneration
• A range of attractive company discounts
• Supported learning and career development

  Additional information

  • North Lakes location
  • Immediate start
  • $65K + super