Customer Service Representative

Engineering Networks; Sydney; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

Free onsite parking

Join a global brand known for quality,

Job summary

Engineering Networks is partnering with a global leader in electrical solutions to hire three Customer Service Representatives for the Rydalmere, NSW office. This full-time, on-site role involves answering enquiries, processing orders, and providing accurate support to customers across Australia and New Zealand, collaborating with Sales, Accounts Receivable, Supply Chain and Technical Support.

The role offers $78,000 plus Superannuation, free onsite parking, and an onboarding program.

Qualifications

• Proven experience in a Customer Service or similar role.
• Excellent communication and professionalism in interactions.
• Strong attention to detail and data accuracy.

Responsibilities

• Be the first point of contact for enquiries, product details, pricing, and order updates.
• Own the order journey end to end, processing orders in the ERP system.
• Coordinate follow-ups, provide written order status reports, and communicate proactively.
• Resolve concerns and handle complaints, escalating complex issues when needed.
• Support day-to-day admin and coordination tasks including credits, claims, returns, and records.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multi-tasking

Tools

SAP

Microsoft Dynamics

Job description

Customer Service Representative – Rydalmere, NSW | Full-time | $78,000 + Superannuation

We've partnered with a global leader in electrical solutions and electrification to find their next Customer Service Representatives. People who thrive on helping others, solving problems, and creating positive customer experiences. Due to ongoing growth, our client has three roles available for an immediate start, so if you take pride in delivering outstanding service and want to build your career within a respected international organisation, this is a fantastic opportunity.

About the Role

Based in our client's Rydalmere office and reporting to the Customer Service Manager, you'll be the friendly voice and reliable support customers depend on. You'll respond to enquiries, resolve challenges, process orders, and work closely with teams across the Pacific region (Australia and New Zealand) to ensure every interaction is smooth, accurate, and timely.

From phone-based support to order coordination, complaint resolution, and ERP/CRM updates, you'll gain hands-on experience across the full customer care lifecycle, becoming a trusted point of contact for customers and internal stakeholders alike. You'll work daily with colleagues across Sales, Accounts Receivable, Supply Chain, and Technical Support, so a genuine interest in products and how they fit together will serve you well.

This role is an excellent foundation for a long-term career, with genuine opportunities to develop and learn from industry experts.

Hours and Location

These are full-time, onsite roles - 9am - 5pm

Free parking is available onsite.

Key Responsibilities

• Be the knowledgeable first point of contact, helping customers with enquiries, product details, pricing, and order updates while delivering a genuinely positive experience.
• Own the order journey end to end, processing orders accurately in the ERP system and ensuring everything runs smoothly behind the scenes.
• Stay one step ahead by coordinating follow-ups, preparing written order status reports, and keeping customers informed through proactive phone and email communication.
• Resolve concerns with confidence and care, handling complaints in the first instance and escalating complex issues when needed, all while strengthening relationships and building trust.
• Support day-to-day admin and coordination tasks, including credits, claims, returns, picking slips, and accurate record-keeping, that keep the Customer Care operation professional and efficient.

About You

• Proven experience in a Customer Service or similar role (technical, trade, industrial, or specialist product-based environments highly regarded )
• A confident communicator who is clear, friendly, and professional
• Strong problem-solving ability with a calm, empathic approach
• Exceptional attention to detail and highly accurate data entry
• Comfortable in a dynamic, fast-paced environment, managing multiple tasks and staying organised
• Experience with mainstream ERP and CRM systems (SAP and Microsoft Dynamics advantageous)

What's On Offer

• One of three opportunities available due to growth, with an immediate start on offer
• $78,000 + Superannuation
• Free onsite parking
• Join a global brand known for quality, reliability, and technical excellence
• A thorough onboarding program to set you up for success
• A supportive, collaborative team genuinely invested in your growth
• Be part of a future-focused industry leading the shift toward electrification and smart technology

The Process

To ensure the right fit for both you and our client, the recruitment process will include an interview with us, an interview with the client, reference checks, eligibility to work in Australia checks, and behavioural testing.