Customer Support & Solutions Coordinator

IAS Recruitment; North Lakes; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive remuneration

Company discounts

Learning and career development

Job summary

IAS Recruitment in North Lakes, Australia, is seeking a Service Coordinator to deliver high level, personalised customer support for products and services. You will build rapport, troubleshoot basic issues, and guide customers through solutions across email and phone channels.

The role emphasizes problem solving, strong communication, and efficient CRM updates. Immediate start with competitive remuneration and employee discounts are offered.

Qualifications

• Self-motivated and a clear communicator.
• Previous experience in a customer service role.
• SAP experience would be desirable.
• Problem solver, flexible, able to adapt to new ways of working.
• Intermediate computer skills and good organisational abilities.

Responsibilities

• Deliver high-level, personalised assistance to resolve customer issues by phone and email.
• Build rapport with customers and provide award-winning support.
• Identify customer needs and offer best-fit solutions, including basic troubleshooting.
• Aim for first-call resolution and ensure timely updates in the CRM.
• Keep knowledge up-to-date on all products and services for quality support.
• Acknowledge and process all assigned jobs within 24 hours.

Skills

Customer service

SAP (desirable)

Problem solving

Adaptability

Inter mediate computer skills

Organisational skills

Clear communication

Job description

IAS Recruitment in North Lakes, Australia, is seeking a Service Coordinator to deliver high level, personalised customer support for products and services. You will build rapport, troubleshoot basic issues, and guide customers through solutions across email and phone channels.

The role emphasizes problem solving, strong communication, and efficient CRM updates. Immediate start with competitive remuneration and employee discounts are offered.