Customer Service & Security Officer

Guardian Vaults & Guardian Gold; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Guardian Vaults & Guardian Gold in Brisbane is seeking a professional Customer Service & Security Officer to join our team. This hands-on role combines client-facing service with security operations, supporting secure entry, access control and daily branch functions.

You will monitor CCTV, manage secure access and assist clients while maintaining a premium, discreet service standard. Strong communication and high discretion are essential in this trusted environment.

Qualifications

• Must hold a current security licence with Crowd Control where applicable.
• Demonstrated excellent communication and interpersonal skills.
• Ability to remain calm under pressure with strong attention to detail.

Responsibilities

• Monitor CCTV, alarms and access control to maintain security coverage.
• Manage secure entry and ensure only authorised clients enter restricted areas.
• Escort clients and provide professional, discreet support inside the facility.
• Respond to alarms and security events following established procedures.
• Maintain accurate incident logs and shift documentation.
• Handle inbound/outbound client calls and provide premium service.
• Foster positive client relationships through discretion and reliability.

Skills

Security Licence

Crowd Control

Communication

Attention to detail

Discretion

MS Office

Tools

CCTV

Microsoft Office

Job description

Guardian Vaults & Guardian Gold - Brisbane QLD

Customer Service & Security Officer – Brisbane

Join Australia's leading independent safe deposit box facility in a trusted client-facing security role.

• Premium secure facility with a strong reputation for service and discretion.
• Varied role combining customer service, access control and security operations.
• Ideal for a professional security officer with strong communication skills.

About Guardian Vaults

Guardian Vaults is Australia's leading independent safe deposit box facility, recognised for world-class security, discretion and exceptional customer service. We provide clients with a trusted environment to store and access their valuables with confidence.

About the Role

We are seeking a professional, reliable and client-focused Customer Service & Security Officer to join our Brisbane team. This is a hands-on role where you will help maintain the security and operational integrity of the branch while delivering a premium experience for clients.

You will be responsible for secure entry processes, surveillance and access control, client support and day-to-day operational assistance.

What You'll Do

• Monitor CCTV, alarms and access control systems to support continuous security coverage.
• Manage secure access processes and ensure only authorised clients and personnel enter restricted areas.
• Assist and escort clients while they access the secure facility.
• Respond to alarms, irregular activity and security events in line with established procedures.
• Maintain accurate incident reports, logs and shift documentation.
• Handle inbound and outbound calls with prospective and existing clients.
• Build positive client relationships through professional, discreet and attentive service.

What We're Looking For

• Current Western Australian Security Licence, including Crowd Control.
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to remain calm under pressure.
• Professional presentation, sound judgement and a high level of discretion.
• Good organisational skills and the ability to manage multiple priorities.
• Proficient computer skills, including Microsoft Office.

Why Join Us?

• Work with a respected Australian business in a specialised security environment.
• Be part of a professional team that values reliability, discretion and exceptional service.
• Enjoy a varied role where no two days are exactly the same.