Security Officer - Control Room Operator - SSIA Level 4

Securitas; Brisbane; On-site; AUD 60,000 - 86,000; Full time

Benefits offered by this job

Career growth opportunities

Rewards program

Uniform provided

Job summary

Securitas is seeking a proactive Control Room Operator in Brisbane to monitor and manage access control, CCTV and alarms for client sites. The role focuses on data integrity, incident response, and coordination with field security personnel, delivering reliable, customer‑focused security services in a fast-paced environment.

Applicants should hold a QLD Security license, First Aid and CPR certificates, and have experience with CCTV and access control systems.

Qualifications

• Current QLD Security license (inc Control Room activity).
• First Aid Certificate (HLTAID011) and CPR Certificate (HLTAID009).
• Excellent communication and customer service skills.
• Previous Control Room experience in a similar environment.
• Experience with CCTV and access control systems.
• Demonstrates initiative and leadership abilities.
• Conflict resolution and negotiation skills.
• Punctual and reliable.

Responsibilities

• Perform Access Control tasks: create/modify badges, reconciling and auditing systems.
• Ensure compliance with security procedures and policies.
• Use various client software programs for access requests.
• Communicate with and dispatch security officers during emergencies.
• Escalate incidents and provide daily activity reports in writing.
• Monitor CCTV, alarms, building automation, environmental, fire and safety systems.
• Coordinate with a multi‑tier security team.
• Other duties as directed by supervisor and contract manager.

Skills

QLD Security license (Control Room)

First Aid & CPR certificates

Excellent communication & customer‑or‑

Control Room experience

CCTV & access control knowledge

Initiative & leadership

Conflict resolution

Punctual & responsible

Tools

CCTV systems

Access control software

Building automation systems

Job description

Security Officer - Control Room Operator - SSIA Level 4

Would you like to help us make our world a safer place?

Right now, somewhere in the world, someone’s most important assets are being monitored and protected by our Securitas team. From managing access control at corporate sites to monitoring critical systems in data centres, our Security Officers play a vital role in creating safe, secure environments.

If you're passionate about safety, customer service, protecting people and property, working with systems, and being part of a professional, diverse team - we encourage you to apply

About the Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words:Integrity,Vigilance, andHelpfulness.

About the Role

Due to our continued and rapid growth in the Australian market, Securitas has an opportunity for an experienced Control Room Operator to join our business. Our client is a leading Corporate company with offices based in the Brisbane CBD -QLD. Their busy office location requires the services of ahighly skilled Control Room Operator

The successful applicant will play an important role in ensuring that clients data integrity is maintained at all times. The Control Room Operator will need to deliver this service in accordance with Securitas values – Integrity, Vigilance and Helpfulness.

The successful applicant will work a Monday to Friday roster from 8:30AM to 4:30PM

General Role Requirements/Responsibilities:

• Perform Access Control requirements including creating and modifying access control badges, reconciling, and auditing access control systems
• Ensure compliance with all Security Procedures & Policies
• Effectively use various software programs, including Access Requests using various client software programs
• Communicate with and dispatch security officers during emergencies and security incidents
• Escalate and report on incidents and provide daily activity reports in writing
• Monitor security systems, including Access Control, intrusion alarms, CCTV, building automation, environmental, fire and safety systems
• Provide central communications and coordination to a multi-tiered security team
• Other duties as instructed by the Security Supervisor and Contract Manager

Benefits of Joining Securitas

• Career growth opportunities within a global company
• Access to Securitas rewards
• Professional uniform provided

Skills, Experience and Requirements:

• Hold a current QLD Security license (inc Control Room activity)
• First Aid Certificate (HLTAID011 and HLTAID010) andCPR Certificate(HLTAID009)
• Excellent communication and customer service skills
• Previous Control Room experience in a similar environment
• Demonstrated experience in the use of computer systems including CCTV and access control
• Ability to demonstrate initiative and leadership skills
• Conflict resolution and negation skills
• Must be punctual and responsible

Why Join Securitas?

Employee Value Proposition :

At Securitas, our people are our greatest strength. When you join us, you become part of a global organisation that values your contribution, supports your growth, and provides meaningful long-term career opportunities.

We havethree core pillarsthat define the employee experience at Securitas

Purpose

• Play a vital role in protecting people, assets, and sensitive environments
• Contribute to a safe and secure experience for our clients every day
• Be part of a stable and essential industry that makes a real difference
• Build a long-term career with a global leader in security services
• Access ongoing training, development, and clear pathways for progression
• Receive full onboarding support, operational training, and provided uniforms
• Enjoy employee rewards and discounts across 400+ major retailers

People

• Join a diverse, inclusive, and supportive team environment
• Work within a global organisation with a strong local team culture
• Be part of a workplace that values respect, collaboration, and belonging

At Securitas, we’re committed to diversity and inclusion, creating a workplace where everyone belongs. We encourage applications from candidates of all backgrounds to join our mission of making the world a safer place.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We truly appreciate the time and effort taken by every applicant to apply.