Customer Service & Sales Team Leader — Growth & Mentoring

Vulcan Steel Structures, Inc.; Bathurst; On-site; AUD 90,000 - 130,000; Full time

Job summary

Vulcan Steel Structures, Inc. in Australia seeks a sales leader to guide and mentor a small internal sales team while supporting the external sales function.

Reporting to the Site Leader, you will implement effective sales strategies, establish KPIs, coach team members, and build cross-divisional capability to drive sustainable growth and exceptional customer service. This role requires residency in Australia and emphasizes safety, process improvement, and collaborative execution to deliver

Qualifications

• Demonstrated success in a sales and/or customer service leadership role.
• Proven ability to define KPIs, coach team members, and foster motivation.
• Exceptional communication and interpersonal skills.
• Strong problem-solving mindset with a focus on continuous process enhancement.

Responsibilities

• Provide leadership, guidance, and mentoring to a small internal sales team while supporting the external sales team.
• Develop and coach the internal sales team to enhance performance and commercial acumen.
• Report to the Site Leader and execute effective sales strategies to drive growth.
• Establish, track, and manage KPIs to improve team performance and customer service.
• Lead internal trading skills to deliver market-leading customer service and align with Vulcan objectives.
• Collaborate across divisions to build competency in products, markets and customer segments.

Skills

Leadership

Sales leadership

KPIs

Communication

Interpersonal skills

Problem-solving

Job description

Vulcan Steel Structures, Inc. in Australia seeks a sales leader to guide and mentor a small internal sales team while supporting the external sales function.

Reporting to the Site Leader, you will implement effective sales strategies, establish KPIs, coach team members, and build cross-divisional capability to drive sustainable growth and exceptional customer service. This role requires residency in Australia and emphasizes safety, process improvement, and collaborative execution to deliver