Customer Service & Sales Support - Timber

Dahlsens; Myrtleford; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Birthday leave (paid)

Team discounts

Uniform provided

Wellbeing program

Employee assistance program

Education assistance

Performance rewards

Work with friendly team

Job summary

Dahlsens Myrtleford is seeking a Customer Service & Sales Support Team Member to join our branch. You’ll process orders, enter invoices, and stock information, and assist tradies and DIY customers at the counter. You’ll work with a small team led by the Branch Manager, learning about our products while delivering friendly, accurate service.

Be part of a 145-year-old organisation that values its people; enjoy a supportive team, no cold calls, and a stable full-time role in Myrtleford, Victoria.

Qualifications

• Understanding of the building process and/or knowledge of building materials and timber (preferred).
• Previous experience in an administration, sales or customer service role (preferred).
• Strong background in delivering exceptional customer service to both trade and retail customers.
• Clear and effective communication skills, both verbal and written.
• Meticulous attention to detail and a high degree of accuracy.
• Outstanding problem-solving ability and the initiative to find solutions.
• Proficiency with IT systems, or a quick learner in adapting to new technology.
• Enthusiastic and ambitious, with a strong desire to learn and build a long-term career with us.

Responsibilities

• Entering and processing customer orders, invoices and stock information accurately.
• Confirming order details, delivery dates and changes with customers by email and phone.
• Serving trade and retail customers at the counter with product enquiries and advice.
• Checking invoices for accuracy and sorting out any discrepancies keeping an eye on stock levels.
• Preparing straightforward quotes and orders, with support from the team.
• Supporting our Account Managers and the wider branch team with admin and customer follow-up.
• Reporting hazards, near misses and incidents promptly through Donesafe.

Skills

Building process knowledge

Administration & sales experience

Customer service excellence

Clear communication

Attention to detail

Problem solving

IT systems proficiency

Team player & safety focus

Job description

Dahlsens Myrtleford is seeking a Customer Service & Sales Support Team Member to join our branch. You’ll process orders, enter invoices, and stock information, and assist tradies and DIY customers at the counter. You’ll work with a small team led by the Branch Manager, learning about our products while delivering friendly, accurate service.

Be part of a 145-year-old organisation that values its people; enjoy a supportive team, no cold calls, and a stable full-time role in Myrtleford, Victoria.