Trade Desk & Yard Specialist for Builders

Dahlsens Building Centres Pty; Canberra; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Birthday takeaway day off

Employee Assistance Program (EAP)

Uniform provided

Retail discounts platform access

Team member discounts

Strong company culture

Recognition of contribution

Job summary

Dahlsens Building Centres Pty in Fyshwick ACT is seeking a Trade Service & Sales Team Member to be the face of Dahlsens when our builders and trade customers walk through the door. You will assist customers with product knowledge, enquiries, and sales orders in person, by phone and via email, delivering outstanding service across every interaction with Canberra's local builders.

This role plays a flexible part across both the trade desk and yard areas.

Qualifications

• 3+ years' experience in a similar Trade Service & Sales or Counter Sales role (preferred)
• Background in warehouse, logistics, trade or building services environment (preferred)
• Product experience with timber and building materials (preferred)
• Current Forklift Licence (LF) (preferred)
• Highly organised with strong attention to detail and the ability to multitask
• Strong customer service, communication and interpersonal skills
• Experience with computer systems and comfortable with mathematical calculations
• Ability to adapt to shifting priorities, demands and timelines
• Experience in resolving issues, delivering to deadlines, and administrative duties
• A reliable team player who is energetic, self-driven and takes initiative every day

Responsibilities

• Providing exceptional customer service across the counter, phone and email
• Developing and maintaining in-depth knowledge of products and services to offer tailored solutions
• Engaging in active selling, recommending products and services that align with builder requirements
• Processing orders, preparing quotes and managing sales transactions efficiently and accurately
• Floating between the Trade Counter and Yard to assist during busy periods
• Supporting early morning deliveries and assisting in unloading materials safely
• Preparing and loading customer pick-up orders accurately and safely
• Assisting with stock management, replenishment and yard organisation
• Conducting regular inventory checks to ensure product availability and accuracy
• Organising deliveries and ensuring customer orders are dispatched in full and on time
• Undertaking administrative duties as directed by the Branch Manager, including phone and email correspondence
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for safety of your team, customers and community

Skills

Trade sales exp

Warehouse background

Timber knowledge

Forklift LF

Customer service

Communication

Multitask

Initiative

Job description

Dahlsens Building Centres Pty in Fyshwick ACT is seeking a Trade Service & Sales Team Member to be the face of Dahlsens when our builders and trade customers walk through the door. You will assist customers with product knowledge, enquiries, and sales orders in person, by phone and via email, delivering outstanding service across every interaction with Canberra's local builders.

This role plays a flexible part across both the trade desk and yard areas.