Building Materials Customer Service & Sales Support

Dahlsens Building Centres Pty; Myrtleford; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Birthday day off

EAP for family

Uniform provided

Retail discounts platform

Team discounts

Great culture

Valued contribution

Job summary

Mitre 10 Myrtleford is seeking a Customer Service & Sales Support Team Member to join our branch. You will process orders, invoices and stock information, confirm details with customers by email and phone, and help tradies and DIY customers at the counter.

There's no cold calling and no sales targets — the customers come to us, and your job is to look after them properly and keep the paperwork spot on. You'll report to the Branch Manager and work alongside a small, experienced team

Qualifications

• Understanding of the building process and/or knowledge of building materials and timber (preferred).
• Previous experience in administration, sales or customer service (preferred).
• Strong background in delivering exceptional customer service to both trade and retail customers.
• Clear and effective communication skills, both verbal and written.
• Meticulous attention to detail and a high degree of accuracy.
• Outstanding problem-solving ability and initiative to find solutions.
• Proficiency with IT systems, or a quick learner in adapting to new technology.
• Enthusiastic and ambitious, with a strong desire to learn and build a long-term career with us.
• A team player who is energetic, self-driven and committed to working safely every day.

Responsibilities

• Entering and processing customer orders, invoices and stock information accurately.
• Confirming order details, delivery dates and changes with customers by email and phone.
• Serving trade and retail customers at the counter with product enquiries and advice.
• Checking invoices for accuracy and sorting out any discrepancies.
• Keeping an eye on stock levels so we've got what our customers need on hand.
• Preparing straightforward quotes and orders, with support from the team.
• Supporting our Account Managers and the wider branch team with admin and customer follow-up.
• Reporting hazards, near misses and incidents promptly through Donesafe.
• Living our 'Our Circle of Care' principles — See, Say, Listen, Stop — and looking out for safety of yourself, your team, customers and community.

Skills

Building materials knowledge

Admin experience

Customer service

Communication

Attention to detail

Problem solving

IT skills

Career minded

Team player

Job description

Mitre 10 Myrtleford is seeking a Customer Service & Sales Support Team Member to join our branch. You will process orders, invoices and stock information, confirm details with customers by email and phone, and help tradies and DIY customers at the counter.

There's no cold calling and no sales targets — the customers come to us, and your job is to look after them properly and keep the paperwork spot on. You'll report to the Branch Manager and work alongside a small, experienced team