Customer Service & Sales Support

Dahlsens; Myrtleford; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Birthday leave (paid)

Team discounts

Uniform provided

Wellbeing program

Employee assistance program

Education assistance

Performance rewards

Work with friendly team

Job summary

Dahlsens Myrtleford is seeking a Customer Service & Sales Support Team Member to join our branch. You’ll process orders, enter invoices, and stock information, and assist tradies and DIY customers at the counter. You’ll work with a small team led by the Branch Manager, learning about our products while delivering friendly, accurate service.

Be part of a 145-year-old organisation that values its people; enjoy a supportive team, no cold calls, and a stable full-time role in Myrtleford, Victoria.

Qualifications

• Understanding of the building process and/or knowledge of building materials and timber (preferred).
• Previous experience in an administration, sales or customer service role (preferred).
• Strong background in delivering exceptional customer service to both trade and retail customers.
• Clear and effective communication skills, both verbal and written.
• Meticulous attention to detail and a high degree of accuracy.
• Outstanding problem-solving ability and the initiative to find solutions.
• Proficiency with IT systems, or a quick learner in adapting to new technology.
• Enthusiastic and ambitious, with a strong desire to learn and build a long-term career with us.

Responsibilities

• Entering and processing customer orders, invoices and stock information accurately.
• Confirming order details, delivery dates and changes with customers by email and phone.
• Serving trade and retail customers at the counter with product enquiries and advice.
• Checking invoices for accuracy and sorting out any discrepancies keeping an eye on stock levels.
• Preparing straightforward quotes and orders, with support from the team.
• Supporting our Account Managers and the wider branch team with admin and customer follow-up.
• Reporting hazards, near misses and incidents promptly through Donesafe.

Skills

Building process knowledge

Administration & sales experience

Customer service excellence

Clear communication

Attention to detail

Problem solving

IT systems proficiency

Team player & safety focus

Job description

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about... keep reading if you are looking for big things.

ABOUT US

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about... keep reading if you are looking for big things.

ABOUT THE ROLE

• Myrtleford - Victoria
• Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

Mitre 10 Myrtleford is looking for a Customer Service & Sales Support Team Member to join our branch team.

This is the role that keeps the branch running. You'll be processing orders, entering invoices and stock information accurately, confirming details with customers by email and phone, and helping tradies and DIY customers at the counter. There's no cold calling and no sales targets - the customers come to us, and your job is to look after them properly and keep the paperwork spot on.

You'll report to the Branch Manager and work alongside a small, experienced team who'll back you while you learn the products.

RESPONSIBILITIES WILL INCLUDE

• Entering and processing customer orders, invoices and stock information accurately
• Confirming order details, delivery dates and changes with customers by email and phone
• Serving trade and retail customers at the counter with product enquiries and advice
• Checking invoices for accuracy and sorting out any discrepanciesKeeping an eye on stock levels so we've got what our customers need on hand
• Preparing straightforward quotes and orders, with support from the team
• Supporting our Account Managers and the wider branch team with admin and customer follow-up
• Reporting hazards, near misses and incidents promptly through Donesafe
• Living our 'Our Circle of Care' principles - See, Say, Listen, Stop - and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• Understanding of the building process and/or knowledge of building materials and timber (preferred)
• Previous experience in an administration, sales or customer service role (preferred)
• Strong background in delivering exceptional customer service to both trade and retail customers
• Clear and effective communication skills, both verbal and written
• Meticulous attention to detail and a high degree of accuracy
• Outstanding problem-solving ability and the initiative to find solutions
• Proficiency with IT systems, or a quick learner in adapting to new technology
• Enthusiastic and ambitious, with a strong desire to learn and build a long-term career with us
• A team player who is energetic, self-driven and committed to working safely every day

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your birthday and still get paid for it.
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• An impressive 'Be Well' program supporting you and your wellbeing.
• Free Employee Assistance Program (EAP) for you and your family members.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Education Assistance Program - your development is important.
• Uniform provided so you can look the part when customer facing.
• Team member discounts may be available (T&C may apply)
• Work with a great bunch of friendly people who want to see you succeed.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, including a National Police & Right to Work.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.