Customer Service & Sales Support

Makinex; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid day off for birthday

Positive culture and great people

Employee Assistance Program

Job summary

Makinex is looking for a friendly, proactive team member to support internal sales, customer service, product delivery and onsite product demonstrations. This hands-on role operates in an industrial environment, handling orders, spare parts enquiries, and general coordination to ensure smooth operations.

You will thrive if you enjoy problem-solving, coordinating with customers, and adapting to changing priorities in a dynamic team.

Qualifications

• Customer-focused and organized with ability to handle multiple priorities.
• Experience with SAP and HubSpot is advantageous but not essential.
• MS Office proficiency.

Responsibilities

• Acting as a contact for incoming enquiries
• Qualifying and directing customer requests
• Processing sales orders and managing open orders
• Communicating delays and updates to clients
• Handling spare parts enquiries and after-sales support
• Maintaining accurate records in SAP and HubSpot CRM
• Assisting with stocktakes and showroom management
• Providing support with quotations, invoicing and order entry for external sales staff
• Liasing with finance companies to obtain payment for equipment
• Supporting general office administration and team coordination

Skills

Strong communication skills

Problem solving

MS Office skills

SAP

HubSpot

Tools

SAP

HubSpot

Job description

Makinex is an Australian owned private company that are experts in the design, development and distribution of innovative products since 2004, providing solutions to the construction, landscaping, equipment hire, infrastructure and related industries. This is a stable long term role with a well resourced supportive team and training provided

ABOUT THE ROLE

We are looking for a friendly, proactive and technically minded individual to join our team to understake a number of activities which include internal sales, customer service, product delivery and onsite demonstration of products.

This is a varied, hands-on role within an industrial/commercial environment, supporting customers with orders, spare parts enquiries and general coordination. No two days are the same — you’ll thrive if you enjoy problem-solving, adapting to changing priorities and working in a role where every day is different.

This opportunity would suit:

• A technically minded graduate looking to build practical experience in an industrial or construction-related business; or


• An experienced professional seeking a stable, team-focused role where practical knowledge and commercial awareness are valued.

Familiarity with construction, industrial or commercial products will be highly regarded.

KEY RESPONSIBILITIES

• Acting as a contact for incoming enquiries


• Qualifying and directing customer requests


• Processing sales orders and managing open orders


• Communicating delays and updates to clients


• Handling spare parts enquiries and after-sales support


• Maintaining accurate records in SAP and HubSpot CRM


• Assisting with stocktakes and showroom management


• Providing support with quotations, invoicing and order entry for external sales staff


• Liasing with finance companies to obtain payment for equipment


• Supporting general office administration and team coordination

ABOUT YOU

You enjoy customer interaction and take pride in being organised and dependable. You are comfortable juggling multiple priorities and remain calm when things change quickly.

To succeed in this role, you will:

• Have strong verbal and written communication skills


• Be solutions-focused with good problem-solving ability


• Work well both independently and as part of a team


• Have solid MS Office skills


• Experience with SAP and Hubspot is advantageous but not essential


• Most importantly, you’re comfortable working in a dynamic environment where clarity isn’t always perfect, and you’re confident stepping in to make things happen.

WHY MAKINEX?

We are a growing market leader, with a supportive and friendly team environment and a focus on developing people.

As part of the Makinex team, you will get to enjoy:

• a paid day off for your birthday


• working in a growing company with a positive culture and great people


• access to Employee Assistance Program