Customer Support

Allmach PFS; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Stable and growing business

Strong team culture

Ongoing training and development

Opportunity for growth within the busi

Supportive leadership team

Fast-paced and engaging work env

Job summary

Allmach PFS in Sydney is seeking a customer-focused team member to manage inquiries, coordinate quotes and orders, and support a fast-paced sales and service environment.

You will work closely with Sales, Operations and Customer Service to deliver exceptional service, resolve issues quickly, and build strong relationships with customers.

If you are proactive, detail-oriented, and thrive in a growth-focused team, we want to hear from you and discuss training and development opportunities.

Qualifications

• Strong customer service and communication skills.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong attention to detail and follow-through.

Responsibilities

• Managing customer enquiries via phone and email
• Processing orders and supporting quotations
• Providing product and technical support
• Working with Sales to support customer outcomes
• Resolving issues quickly and professionally
• Supporting a fast-paced team environment
• Building strong customer relationships

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Job description

Join a high-performance team at Allmach where customer service, accountability, and continuous improvement are genuinely valued.

We are looking for someone who wants to be part of a fast-moving, growth-focused business and who takes pride in delivering exceptional service to customers. At Allmach, we work hard, move quickly, support each other, and focus on building a strong team culture with high standards.

Our NPS consistently tracks in the 80s, reflecting the strong relationships we build with customers and the level of service we expect from our team.

About the role

This role is more than just answering phones and processing orders. We are looking for someone who takes ownership, enjoys solving problems, works with urgency, and genuinely wants to help customers.

You will work closely with Sales, Operations, and the wider Customer Service team to support customers, manage enquiries, coordinate quotes and orders, and help drive a high level of customer satisfaction.

What you'll be doing

• Managing customer enquiries via phone and email
• Processing orders and supporting quotations
• Providing product and technical support
• Working with Sales to support customer outcomes
• Resolving issues quickly and professionally
• Supporting a fast-paced team environment
• Building strong customer relationships

What we're looking for

• Strong customer service and communication skills
• Ability to work in a fast-paced environment with a sense of urgency
• Strong attention to detail and follow-through
• Positive attitude and willingness to learn
• Ability to multitask and stay organised under pressure
• Plumbing, industrial, or trade supply experience is highly regarded but not essential

About Allmach

We are building a team of people who align with our core values:

• Own The Thing - Say what you'll do. Do what you say. No excuses
• Say It Clear - Clear. Direct. Respectful.
• Think Team - Team First. Team Allmach. Every decision, every day.
• Raise The Bar - Lift the Standard. Every day.

We value people who:

• Want to improve
• Work well in a team
• Take accountability
• Bring energy and positivity to the workplace

What we offer

• Stable and growing business
• Strong team culture
• Ongoing training and development
• Opportunity for growth within the business
• Supportive leadership team
• Fast-paced and engaging work environment

If you want to be part of a business that values performance, accountability, and customer service, we would like to hear from you.