Customer Service & Sales Representative

Office Fruit; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Office Fruit Group in Melbourne is seeking a motivated sales-focused candidate to introduce new businesses, nurture relationships, and close deals. You’ll handle inquiries, support the team, and contribute ideas for growth and marketing initiatives.

Role includes cold calling, prospecting and maintaining customer records. Strong written email skills and a proactive, flexible attitude are essential.

Qualifications

• Experience in sales and customer service.
• Ability to win new customers and upsell.

Responsibilities

• Winning new business: Cold calling, prospecting, following up leads and turning conversations into customers.
• Building relationships: Getting to know our customers and making them feel like more than just an account number.
• Assisting customers: make with changes, enquiries and general customer service.
• Closing deals: Preparing quotes, overcoming objections and getting that wonderful feeling when someone says YES!
• Helping the team: Supporting customer service, solving problems and pitching in wherever needed.
• Spotting opportunities: Upselling products and finding new ways to grow the business.
• Keeping organised: Managing customer records, contact lists and follow-ups.
• Getting creative: Contributing ideas to our marketing and social media.

Skills

Cold calling

Prospecting

Customer relationship

Negotiation

Email communication

Tools

Google Workspace

Excel

Job description

Sales, customer service and a little more sales mixed in for good measure. Your mission is to introduce new businesses to Office Fruit Group, win over potential customers and occasionally convince an old customer to come back after discovering the grass (or fruit) wasn't greener elsewhere.

Key responsibilities

Winning new business: Cold calling, prospecting, following up leads and turning conversations into customers.

Building relationships: Getting to know our customers and making them feel like more than just an account number.

Assisting customers: make with changes, enquiries and general customer service.

Closing deals: Preparing quotes, overcoming objections and getting that wonderful feeling when someone says YES!

Helping the team: Supporting customer service, solving problems and pitching in wherever needed.

Spotting opportunities: Upselling products and finding new ways to grow the business.

Keeping organised: Managing customer records, contact lists and follow-ups.

Getting creative: Contributing ideas to our marketing and social media.

About you

You genuinely love sales and get a buzz out of winning new customers.

You've got personality, confidence and a great sense of humour.

You're a natural people person who can strike up a conversation with just about anyone.

You're motivated, organised and don't need someone standing over your shoulder.

You can think on your feet and enjoy solving problems.

You're happy to roll up your sleeves and help wherever needed.

You're comfortable using Google Workspace, Excel and everyday business systems.

You can write a great email and know the difference between their, there and they're.

You understand that working in a small business means being flexible, adaptable and part of a team.

Previous sales experience is important. A positive attitude and willingness to learn are just as essential.

About us

Since 2007, Office Fruit Group has been keeping Melbourne and Sydney workplaces stocked with fresh fruit, milk and office essentials. We're on a mission to get offices to ditch the biscuit tin in favour of fresh fruit. We're a small team with big ambitions, and we're proud of what we've built. Here, you're not employee number 473. You're part of the team, your contribution matters, and sometimes everyone rolls up their sleeves to get the job done.

Monday to Friday, 8:30am–5:00pm. No weekends, no late nights and plenty of time for a life outside work.