Customer Service/Sales Support

Volare Recruitment; Brisbane; Hybrid; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Free parking

WFH flexibility after training

8am–4pm schedule

Job summary

Volare Recruitment in Brisbane is seeking a friendly and organized Customer Service / Sales Support professional. The role offers a 8am–4pm schedule with the flexibility to work from home once trained, and a New Farm location with free parking.

Join a small, supportive team in a varied role focusing on processing orders, handling enquiries, and coordinating logistics across Australia. This is a stable, long-term opportunity with a positive work/life balance.

Qualifications

• Previous experience in customer service, sales support or administration.
• Excellent communication skills with customers and colleagues.
• Strong attention to detail and accurate data entry.
• Good computer skills, particularly Excel – training can be provided.
• Willingness to learn and help teammates.

Responsibilities

• Process sales orders and ensure information is entered accurately.
• Answer incoming calls and assist customers with enquiries.
• Liaise with customers, Sales Managers and internal teams across Australia.
• Manage customer emails and follow up enquiries.
• Monitor orders, stock availability and delivery timeframes.
• Follow up backorders and coordinate freight, including obtaining quotes.
• Process invoices and assist with general accounts administration.
• Update and maintain Excel spreadsheets, databases and reports.
• Assist with stocktakes and inventory administration as required.
• Provide general administration and sales support to the wider team.

Skills

Customer service

Sales support

Administration

Tools

Excel

Job description

• New Farm location – FREE parking provided
• Monday to Friday, 8am–4pm with WFH flexibility once trained

• New Farm location – FREE parking provided
• Monday to Friday, 8am–4pm with WFH flexibility once trained
• $75K-$80K + Super depending on experience

If you're looking for a role where you can genuinely enjoy coming to work, be part of a lovely team and have a great work/life balance, this could be just what you're looking for!

Our client is a well-established business offering a fantastic opportunity to join their small, friendly team in a varied Customer Service / Sales Support role.

You'll enjoy a relaxed but professional working environment, supportive management who trust you to get on with your job and plenty of variety to keep your day interesting. There's also the added bonus of free parking, 8am–4pm hours and the flexibility to work from home once fully trained.

This role would really suit someone who loves helping customers, enjoys being part of a team and is looking for a stable, long-term opportunity where they can settle in and feel valued.

Your responsibilities will include:

• Processing sales orders and ensuring information is entered accurately
• Answering incoming calls and assisting customers with enquiries
• Liaising with customers, Sales Managers and internal teams across Australia
• Managing customer emails and following up enquiries
• Monitoring orders, stock availability and delivery timeframes
• Following up backorders and coordinating freight, including obtaining quotes
• Processing invoices and assisting with general accounts administration
• Updating and maintaining Excel spreadsheets, databases and reports
• Assisting with stocktakes and inventory administration when required
• Providing general administration and sales support to the wider team

To be successful in this role, you will have:

• Previous experience in customer service, sales support or administration
• A genuinely friendly, helpful attitude and a love of providing great customer service
• Strong attention to detail and accurate data entry skills
• Good computer skills, particularly Excel – intermediate skills would be ideal, however training can be provided
• Excellent communication skills and the ability to build relationships with a variety of people
• A calm, organised approach and the ability to prioritise when things get busy
• A willingness to learn, pitch in and help your teammates
• A reliable nature and a genuine desire to become part of a long-term team

Why you'll love this opportunity:

• FREE parking – a fantastic bonus!
• Work from home 1–2 days per week once fully trained (must be in office Tues-Thurs)
• Monday to Friday, 8am–4pm – enjoy your afternoons!
• Friendly, down-to-earth team who genuinely enjoy working together
• Supportive management without micromanagement
• Excellent stability within a well-established business
• Relaxed, professional working environment
• A varied role with plenty of opportunity to learn new skills

This is one of those lovely opportunities where you can come to work, enjoy the people you work with, do a great job and still have plenty of time for life outside of work.