Customer Service | Sales | Leadership

Melbourne Brick Company; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Melbourne Brick Company is seeking a hands-on Sales/Customer Service role with future management progression. You’ll start with front counter sales, assisting customers with enquiries, product selections, orders and general advice.

You will train on our bricks and building products, learn the processes on the job, and move into more responsibility as you gain industry experience. This role suits a proactive, customer-focused individual.

Qualifications

• Experience in trade sales, hardware, or building supplies is advantageous.
• Willingness to learn product ranges and processes on the job.
• Ability to create sales opportunities from inquiries and convert quotes.

Responsibilities

• Greet and assist customers at our front counter and showroom.
• Create sales opportunities from in-store customers, and phone/email enquiries.
• Prepare quotes and turn them into orders | Process orders.
• Follow up customer enquiries and quotes with outbound sales calling.
• Assist builders, bricklayers and other trade customers.
• Work closely with a small, experienced team to get results.
• Learn our range of bricks, pavers and associated products.

Skills

Sales

Customer service

Communication

Leadership

Multitasking

Organization

Job description

This is a ‘role up your sleeves’ Sales / Customer Service role with the opportunity to progress into management. Processes and products will be trained on the job, but your willingness to step up and take responsibility, to prioritise, lead and sell, this is where we see your future. Initially your training will include front counter sales, where you will assist customers with enquiries, product selections, orders and provide general advice. That will progress once you have gained the necessary industry experience, and the time frame would be escalated if you have previous industry experience.

Key responsibilities

Greet and assist customers at our front counter and showroom

Create sales opportunities from in store customers, and phone/email enquiries

Prepare quotes and turn them into orders | Process orders

Follow up customer enquiries and quotes with outbound sales calling

Assist builders, bricklayers and other trade customers

Work closely with a small, experienced team to get results

Learn our range of bricks, pavers and associated products

About you

Ability to create sales while providing customers with a positive experience

displays a friendly, positive, and professional personality

Is reliable, helpful, punctual and well organised

A motivated leader who gets the best out of a team by working with them

Is comfortable using computers and learning new systems

Can communicate confidently in person, over the phone and by email

Not intimidated easily, can prioritise and multitask

Willing to learn and not afraid to ask questions

Previous experience in trade sales, hardware, building supplies or a similar environment would be an advantage, but is not essential

About us

Melbourne Brick is a long-established, family-owned business that has been helping Melbourne homeowners, builders, landscapers and trades with bricks, pavers and building products for nearly 40 years. We are a hands-on business where everyone contributes, we work together, the service we offer is critical, and we go the extra mile for our customers.