Customer Service Officer

Penrith Personnel; Sydney; On-site; AUD 42,000 - 65,000; Full time

Job summary

Austral Bricks, based in Horsley Park, is seeking a customer service professional to manage around 50 calls daily and handle inboxes and follow-ups in a fast-paced team. A supportive environment is emphasized.

There is a rotating roster (7 am-3 pm or 9 am-5 pm) with 1-2 Saturday shifts per month, paid as overtime, and comprehensive training provided. Reliable transport to the Horsley Park office is required.

Qualifications

• Experience in customer service is preferred but not essential.
• Ability to handle a busy day and stay calm under pressure.

Responsibilities

• Handle approximately 50 calls daily, alongside inbox management and follow-ups.
• Work on a rotating roster (7 am-3 pm or 9 am-5 pm), including 1-2 Saturday shifts per month (paid as overtime).
• Comprehensive training provided.

Skills

Customer service

Detail-oriented

Reliable

Job description

Looking for variety, growth and a team that backs you? This isn’t your average customer service role. Yes, there are phones ringing and emails to answer, but there’s also a genuine opportunity to grow, learn and be part of a supportive team that makes the workday better. We’re looking for someone who enjoys a fast pace, likes helping people, and wants to be part of a team that’s proud of what they do. Step in, step up. This is your chance to grow. Team members here have gone on to lead teams, train others and step into bigger roles. The gig?

• Handle approximately 50 calls daily, alongside inbox management and follow-ups.
• Work on a rotating roster (7 am-3 pm or 9 am-5 pm), including 1-2 Saturday shifts per month (paid as overtime).
• Comprehensive training provided, so prior experience in construction or call centres is helpful but not essential.
• You’ll need your own reliable transport to get to the Horsley Park office.

About you: You’re detail-driven, reliable, and ready to get stuck in. You can handle a busy day and keep a cool head when the pressure is on. Flexibility is your middle name, especially when it comes to working Saturdays or swapping shifts with the team. Your New Employer: Austral Bricks is built on strong values, committed to delivering exceptional products and service. They believe in promoting from within, giving you the chance to grow and thrive alongside the company.