Customer Service & Sales Coordinator – Premium Wholesale Food

City Larder; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Job summary

City Larder in Coburg North, VIC, is seeking a Customer Service & Sales Coordinator to deliver premium wholesale service and drive growth. You will manage orders, coordinate logistics, and proactively upsell across a curated European and Australian product portfolio.

The role requires strong communication, organisation, and a sales mindset in a fast-paced wholesale environment with on-site hours.

Qualifications

• Proven sales and customer service experience.
• Excellent communication and problem-solving skills.
• Strong organisational skills and attention to detail.
• Ability to juggle multiple priorities in a fast-paced wholesale environment.
• Entrepreneurial mindset and ownership mindset.

Responsibilities

• Be the first point of contact for wholesale customers and convert enquiries into sales.
• Manage wholesale orders from local Victorian customers and interstate distributors.
• Coordinate logistics and organise daily order dispatches.
• Proactively upsell and cross-sell across City Larder lines.
• Strengthen relationships with premium clients and liaise with departments to manage inventory and order flow.
• Utilise Cin7, Xero, Hubspot and other systems to complete daily checklists.

Skills

Excellent communication

Problem-solving

Strong organisation

Attention to detail

Sales experience

Customer service experience

Entrepreneurial mindset

Team player

Tools

Cin7

Xero

Hubspot

Job description

Customer Service & Sales Coordinator – Premium Wholesale Food

Location:Coburg North, VIC
Hours:Full-time, on-site (Monday 7am-5pm, Tuesday-Thursday 8:30am - 5pm, Friday 9am-2pm approx. hours)

Love food? Love admin? Love sales?
City Larder is redefining wholesale with restaurant-quality service in a wholesale environment. We specialise in chef-made charcuterie, cooked proteins for foodservice and stocks, alongside a boutique portfolio of some of Australia and Europe’s finest food producers.

We’re looking for an Customer Service & Sales Coordinatorto deliver premium service, grow customer relationships, and help drive sales. This is a role for someone who thinks like an owner, thrives in a fast-paced environment, and takes pride in turning opportunity into growth.

What You’ll Do

Be the first point of contact for our wholesale customers – providing impeccable service and converting enquiries into sales.

Manage wholesale orders from local Victorian customers and interstate distributors.

Coordinate logistics and organise daily order dispatches.

Proactively upsell and cross-sell across both City Larder and boutique European and Australian lines.

Strengthen relationships with premium clients.

Liaise with all departments of the business to help manage inventory and order flow.

Utilise our existing systems (Cin7, Xero, Hubspot, etc.) in order to complete the daily checklist.

What We’re Looking For

Excellent communication and problem-solving skills.

Strong organisation skills, excellent attention to detail, and premium service standards are essential.

Ability to juggle multiple priorities in a fast-paced environment.

Proven sales and customer service experience.

An entrepreneurial mindset – someone who takes ownership and spots opportunities.

Experience in wholesale food or logistics (preferred but not essential).

A warm, friendly, conscientious team-focused professional who is enthusiastic to help build the office team.