Customer Experience Agent

TSA Group - Australia; Perth; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

6 weeks training

Career growth

Ongoing coaching

Recognition program

Supportive team

Flexible schedule

Job summary

TSA Group - Australia is hiring for a customer-centric role in West Perth, offering six weeks of paid training and a chance to support everyday Australians in a busy government-adjacent environment.

Join a vibrant team with a rotating roster (30 hours over 4 days, Mon mandatory), working 7am–7pm from 31 Troode St, West Perth. We value integrity, clear communication, and a passion for helping others.

Qualifications

• Excellent communication skills
• Respectful, open, honest, and authenticity
• Navigate multiple systems easily and communicate effectively
• Driven and resilient to change and challenges
• Big heart: passion for people and prioritising customer care

Responsibilities

• Receive 6 weeks paid training in a supportive environment.
• Use self-service portals to help you and your customer resolve their enquiry.
• Make every customer feel valued and heard with genuine connections.
• Deliver top-notch service in every interaction, leaving customers happy and satisfied.
• Roster: Working a minimum of 30 hours over 4 days with Mondays as mandatory work day.

Skills

Communication

Integrity

Tech-savvy

Driven

Big heart

Job description

Join Our Team at TSA Group - Australia!

Are you looking for a meaningful Government role helping everyday Aussies?

Join Our Team at TSA Group - Australia!

Are you looking for a meaningful Government role helping everyday Aussies?

We are currently looking for customer-centric, Australian Citizens superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired but we are also about making you feel valued and appreciated.

What You Need To Know About Your New Role

• Training: Receive 6 weeks paid training in a supportive environment.
• Helping Customers: Use self-service portals to help you and your customer resolve their enquiry
• Building Connections: Make every customer feel valued and heard with genuine connections
• Customer Care: Deliver top-notch service in every interaction, leaving customers happy and satisfied.
• Start Dates: Multiple start dates over the next few months
• Roster: Work a rotating roster, between 7am - 7pm Monday to Saturday.
• Location: 100% in office role at 31 Troode St, West Perth
• Roster Requirement: Working a minimum of 30 hours over 4 days with Mondays as mandatory work day.

What We're Looking For

• Communication: Excellent communication skills
• Integrity: Respectful, open, honest, and authenticity
• Tech-Savvy: Navigate multiple systems easily and communicate effectively
• Driven and Resilient: Open to change and challenges
• Big Heart: Passion for people and prioritising customer care

Why You’ll Love Working with Us

• #TSAWays: Join a unique culture that’s all about growth, recognition, and fun!
• Career Growth: Climb the ladder with opportunities for internal progression.
• Great Training: Enjoy full training with ongoing coaching and development.
• Recognition: We celebrate our people with vibrant and rewarding programs.
• Supportive Team: Be part of a fun, friendly, and supportive team.
• Flexible Schedule: Experience a healthy work environment with a flexible schedule.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact [e-mail] for assistance.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process, and legitimate communication will come from official TSA Group email addresses (e.g., @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [e-mail]. #SAU