Customer Service and Sales - Telco

Telco Services Australia Pty Ltd; Adelaide; On-site; AUD 55,290 - 80,000; Full time

Benefits offered by this job

Health insurance discounts

Local cafe discounts

Yearly retention bonuses

Job summary

Telco Services Australia Pty Ltd (TSA) in Adelaide is hiring an entry-level Customer Service and Sales Representative to join our team in partnership with Telstra, Australia’s leading telecom provider. With a base salary of 55,290 AUD plus superannuation and uncapped commissions, first-year on-target earnings are 80,000 AUD+.

You’ll answer inbound calls, advise customers on Telstra products, and help everyday Australians by offering solutions that fit their needs, with a rotating schedule Monday

Qualifications

• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multi-tasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to resolve problems.
• A fixed internet connection and a suitable work-from-home setup.
• Availability to work Monday - Friday, 7:30 am - 6:30pm schedule, 9am - 5:30pm for Saturday Shifts.

Responsibilities

• Answer inbound calls from everyday customers, representing and promoting a wide range of Telstra products and services.
• Provide expert advice tailored to customer needs and lifestyles.
• Use effective communication skills to empathize with and understand customers.
• Confidently de-escalate any customer grievances.
• Be flexible with hours to ensure we’re there when our customers need us.

Job description

Customer Service and Sales Representative - Entry Level

Join the TSA Family and Elevate Your Career with Telstra!

Are you ready to be part of a team that has been creating positive and memorable customer experiences for over 25 years? At TSA, we pride ourselves on our longstanding partnership with Telstra, Australia’s leading telecommunications company. Our business is built on the dedication of passionate customer service and sales professionals, and we’re excited to welcome new team members in Adelaide as we continue to grow. This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!

Why You'll Love Working with Us:

Unlimited Earnings Potential: Start with a $55,290 base salary plus superannuation, and enjoy uncapped commissions paid fortnightly. First-year on-target earnings (OTE) are easily $80,000+!

Supportive Team Environment:Work alongside managers and senior team members dedicated to helping you succeed.

Meaningful Work:Support everyday customers across Australia by selling solutions they truly need.

Great Working Hours:You'll work a rotating schedule Monday to Friday between 7:30 AM and 6:30 PM, with Saturdays always set at 9:00 AM to 5:30 PM

Fantastic Benefits:Yearly retention bonuses, awards, prizes, and discounts on health insurance, local cafes and more.

Career Growth:Regular social gatherings, ongoing professional development, career progression, and comprehensive training.

Work-Life Balance:After three months, and once you've mastered our training, work from home two days per week!

What You'll Be Doing:

• Answer inbound calls from everyday customers, representing and promoting a wide range of Telstra products and services.
• Provide expert advice tailored to customer needs and lifestyles.
• Use effective communication skills to empathize with and understand customers.
• Confidently de-escalate any customer grievances.
• Be flexible with hours to ensure we’re there when our customers need us.

What Makes You Perfect for This Role:

• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multi-tasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to resolve problems.
• A fixed internet connection and a suitable work-from-home setup.
• Availability to work Monday - Friday, 7:30 am - 6:30pm schedule,9am - 5:30pm for Saturday Shifts