Customer Service Representative 1

TSA Group - Australia; Perth; On-site; AUD 50,000 - 61,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance discounts

Training & development

Flexible schedule

Job summary

TSA Group is seeking customer-focused individuals in Perth to join our Tier 1 Digital Support team representing Services Australia. This full-time role is office-based at Troode Street, offering structured training, ongoing coaching, and clear pathways for progression.

You will handle a mix of inbound and outbound calls, use strong communication to build rapport, and adapt to a flexible schedule. Salary is $55,290 plus superannuation, with the company promoting a supportive, vibrant workplace.

Qualifications

• Customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Proficient with standard computer applications and multitasking.

Responsibilities

• Handling a mix of inbound & outbound calls, helping customers with their enquiries.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Be flexible with hours to ensure we're available when our customers need us.

Skills

Customer service

Communication skills

Computer literacy

Australian citizen

Job description

Are you looking for a meaningful Government role helping everyday Aussies?

We are currently looking for customer-centric, Australian Citizens superstars to join our vibrant and energetic team! At TSA, not only are we customer-inspired, but we are also about making you feel valued and appreciated. Here are some of the perks our team enjoy:

Why You'll Love Working with Us

• You'll represent Services Australia in our Tier 1 Digital Support team.
• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed and progress!
• Helping Customers: Use self-service portals to help customers find the info they need.
• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.
• Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.

Once you have applied, you will complete an online activity which can be done through your phone or computer then a Recruiter will be in touch to talk to you about the different full-time roles we have available at TSA.

If you have previous customer service or sales experience, love technology and are looking to join an industry leader, you could be just the person we are looking for.

What You'll Be Doing

• Handling a mix of inbound & outbound calls, helping customers with their enquiries.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Be flexible with hours to ensure we're available when our customers need us.

What Makes You Perfect For This Role

• Must be based in Perth.
• Must be an Australian Citizen
• Ability to work full-time in office at our office location in Troode Street
• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multi-tasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• Salary is $55,290 + superanniation
• Roster Monday-Friday 7am-7pm

Why You'll Love Working with Us

• #TSAWays: Join a unique culture that's all about growth, recognition, and fun!
• Career Growth: Climb the ladder with opportunities for internal progression.
• Great Training: Enjoy full training with ongoing coaching and development.
• Recognition: We celebrate our people with vibrant and rewarding programs.
• Supportive Team: Be part of a fun, friendly, and supportive team.
• Flexible Schedule: Experience a healthy work environment with a flexible schedule.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact [e-mail] for assistance.

Join Us!

• Website: TSA Group
• Instagram: tsa_group_
• LinkedIn: TSA Group Australia

TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centers in Australia and the Philippines.

We're a purpose-driven business with a clear mission: to revolutionize the way people connect and communicate with brands, creating experiences that people love.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [e-mail]. #SAU