Customer Service Sales Administration

Green Clover Pty Ltd; Sydney; On-site; AUD 42,000 - 65,000; Part time

Job summary

Green Clover Pty Ltd in NSW seeks a friendly Customer Service Representative to join the team. This role is a minimum of 3 days a week—Monday, Thursday and Friday—with potential to add extra days. You will process orders, answer product inquiries and resolve issues, while supporting administrative tasks and liaising with couriers.

Experience in customer service is preferred; comprehensive training will be provided on our cloud-based inventory and sales systems.

Qualifications

• Excellent communication and active listening with a calm phone manner.
• Ability to resolve customer concerns effectively.
• Proficient in Microsoft Excel and Word.
• Accurate data entry with attention to detail.
• Strong organisational skills and teamwork.

Responsibilities

• Process customer orders accurately and liaise with warehouse.
• Attend to customer inquiries about products and services.
• Resolve customer complaints.
• Provide administrative support including coordinating with couriers and inventory management.

Skills

Communication skills

Active listening

Phone manner

Problem solving

Microsoft Excel

Microsoft Word

Data entry

Organisational skills

Team player

Customer relationships

Tools

Cloud-based inventory system

Job description

GREEN CLOVER is a wholesaler / distributor to the Health and Organic Food retail industry in NSW. We supply a broad range of the highest quality Organic, Gluten-Free and Natural products to Health, Organic and Speciality Food stores, Independent Supermarkets and Fruit & Vegetable Grocers.

The Role:

We are currently seeking a self-motivated and enthusiastic Customer Service Representative to join our friendly team. This position is for a minimum 3 days a week role, specifically required on Monday, Thursday and Friday with potential options to add other days.

Key Responsibilities include:

• Accurate and timely processing of customer orders in liaison with the warehouse
• Attending to customer enquiries regarding product lines and services
• Deal with and resolve customer complaints
• Provide administrative, inventory management support including liaising with courier services

Skill Requirements:

• Good Communication and Listening Skills with a Calm and Courteous Phone Manner
• Ability to handle and resolve customer concerns
• Good Computer skills with knowledge of Microsoft Excel and Word
• Data entry accuracy and attention to detail
• Effective Organisational Skills
• Must be a Team Player
• Clear communications and able to build good customer relationships
• Committed to customer satisfaction

Candidates with related experience preferred but comprehensive training will be provided on our Cloud-based Inventory, Sales systems.

Remuneration:

Pay will be offered based on the level of skills and experience you have. Superannuation is paid.