Customer Service Representative

Primo Foods; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance discounts

Retail partner discounts

Free onsite parking

Job summary

Primo Foods is seeking a Customer Service Representative to join our Sydney-based Sales team, based in Greenacre. You will be the first point of contact for customers, handling orders, pricing, queries, campaigns, and claims investigations.

Reporting to the Customer Service Manager, you will coordinate customer support activities, maintain accurate records, and build strong relationships with customers and internal stakeholders. A proactive, team-oriented approach is essential.

Qualifications

• Experience managing orders, customer records, pricing administration and general sales support activities
• Strong customer service skills with the ability to provide effective solutions and manage customer enquiries professionally
• Proven ability to build relationships and work collaboratively with customers and cross-functional stakeholders
• Proficiency in Microsoft Office applications and willingness to learn new systems
• Strong organisational, communication, problem-solving and time management skills, with the ability to work as a team and adapt to changing priorities

Responsibilities

• Process customer orders accurately and respond to order-related enquiries in a timely manner
• Service existing customers by responding to product and service-related enquiries
• Resolve customer issues by identifying concerns, providing solutions, expediting corrections and following through to completion
• Build and maintain strong customer relationships through ongoing communication and support
• Support Sales teams with customer enquiries, data entry, and claims resolution activities
• Assist Distribution Centre teams with order processing, delivery requirements, and prioritisation requests
• Collaborate with internal stakeholders regarding stock availability and potential shortages
• Maintain customer records, manage pricing updates, and communicate stock shortage impacts to relevant stakeholders

Skills

Order management

Customer service

Relationship building

MS Office

Team collaboration

Job description

Primo Foods is seeking a Customer Service Representative to join our Sales team based in Greenacre.

Reporting to the Customer Service Manager, this role serves as the first point of contact for internal and external customer needs, supporting activities across pricing, orders, queries, campaigns, issue management, customer maintenance and claims investigations. This role plays a key role in coordinating customer support activities, ensuring accurate order management and maintaining strong relationships across customers and internal business functions.

Key Responsibilities

• Process customer orders accurately and respond to order-related enquiries in a timely manner
• Service existing customers by responding to product and service-related enquiries
• Resolve customer issues by identifying concerns, providing solutions, expediting corrections and following through to completion
• Build and maintain strong customer relationships through ongoing communication and support
• Support Sales teams with customer enquiries, data entry, and claims resolution activities
• Assist Distribution Centre teams with order processing, delivery requirements, and prioritisation requests
• Collaborate with internal stakeholders regarding stock availability and potential shortages
• Maintain customer records, manage pricing updates, and communicate stock shortage impacts to relevant stakeholders

What You'll Bring

• Experience managing orders, customer records, pricing administration and general sales support activities
• Strong customer service skills with the ability to provide effective solutions and manage customer enquiries professionally
• Proven ability to build relationships and work collaboratively with customers and cross-functional stakeholders
• Proficiency in Microsoft Office applications and willingness to learn new systems
• Strong organisational, communication, problem-solving and time management skills, with the ability to work as a team and adapt to changing priorities

Why Join Primo?

At Primo, we're committed to creating a workplace where people feel supported, valued, and connected. You'll also enjoy:

• Discounts on health insurance and a range of leading retail partners
• Exclusive savings at the Primo butcher & deli shop
• Free onsite parking for an easy commute
• Gain experience working in a leading FMCG organisation

If you're a customer-focused professional who thrives in a fast-paced environment, we'd love to hear from you.