Customer Service Representative - Illawarra

IMB Bank; Wollongong City Council; Vor Ort; AUD 52.000 - 70.000; Vollzeit

Benefits dieser Stelle

Great training and onboarding

Genuine career pathways and growth

Travel within the region

Supportive team culture

Flexible shifts

Regulatory compliant environment

Customer service awards

Zusammenfassung

IMB Bank Illawarra is seeking Customer Service Representatives to join our branches across the Illawarra region. You will assist customers with banking and insurance needs face-to-face, over the phone and online, with shifts around 8:45am–5:15pm and travel within the Illawarra area as required.

We provide extensive training, a supportive team environment and clear pathways to leadership, with opportunities to develop sales skills and financial solutions for customers.

Qualifikationen

• Prior experience in sales
• Flexible availability Monday-Friday
• Located in the Wollongong/Illawarra area
• A demonstrated interest, experience or education relating to financial services
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training and staff relief.

Aufgaben

• Helping customers with their banking and insurance needs face to face, over the phone and online
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with Branch Managers and teams to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

Kenntnisse

Sales experience

Cash handling

Technology aptitude

Customer service mindset

Team collaboration

Willingness to travel

Ausbildung

Interest/education in financial services

Tools

MS Office

Jobbeschreibung

• Supportive team environment with great career pathways
• Full training and induction program

Are you ready to start a rewarding career in banking?As aCustomerService Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs.Full and parttime positions are now available on IMB's Illawarra team, working in branches across the region. Shifts are approximately 8.45am-5.15pm, 3-5 days per week.Due to the varied locations, the ideal candidates are located centrally, willing to travel and hastheir own transport. The team is looking for future managers, so leadership and salesexperience will be well regarded.

About the role

• Helping customers with their banking and insurance needsface to face, over the phone and online
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with Branch Managers and teams to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Prior experience in sales
• Flexible availability Monday-Friday
• Located in the Wollongong/Illawarra area
• A demonstrated interest, experience or education relating to financial services
  
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training and staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning andgrowing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

• Great training and onboarding
• Genuine career pathways and opportunity to accelerate your skills and experience
• A supportive culture that actively promotes diversity and inclusion
• Designated wellbeing days
• Friendly and professional team environment
• Product concessions
• Purchased leave options