Banking Customer Service Specialist – Training & Career Path

IMB Bank; Wollongong City Council; Vor Ort; AUD 52.000 - 70.000; Vollzeit

Benefits dieser Stelle

Great training and onboarding

Genuine career pathways and growth

Travel within the region

Supportive team culture

Flexible shifts

Regulatory compliant environment

Customer service awards

Zusammenfassung

IMB Bank Illawarra is seeking Customer Service Representatives to join our branches across the Illawarra region. You will assist customers with banking and insurance needs face-to-face, over the phone and online, with shifts around 8:45am–5:15pm and travel within the Illawarra area as required.

We provide extensive training, a supportive team environment and clear pathways to leadership, with opportunities to develop sales skills and financial solutions for customers.

Qualifikationen

• Prior experience in sales
• Flexible availability Monday-Friday
• Located in the Wollongong/Illawarra area
• A demonstrated interest, experience or education relating to financial services
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training and staff relief.

Aufgaben

• Helping customers with their banking and insurance needs face to face, over the phone and online
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with Branch Managers and teams to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

Kenntnisse

Sales experience

Cash handling

Technology aptitude

Customer service mindset

Team collaboration

Willingness to travel

Ausbildung

Interest/education in financial services

Tools

MS Office

Jobbeschreibung

IMB Bank Illawarra is seeking Customer Service Representatives to join our branches across the Illawarra region. You will assist customers with banking and insurance needs face-to-face, over the phone and online, with shifts around 8:45am–5:15pm and travel within the Illawarra area as required.

We provide extensive training, a supportive team environment and clear pathways to leadership, with opportunities to develop sales skills and financial solutions for customers.