Customer Service Representative - Charlestown

IMB Bank; Wollongong City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Great training and onboarding

Career pathways and growth

Diversity and inclusion supportive

Wellbeing days

Friendly team environment

Product concessions

Purchased leave options

Job summary

IMB Bank is seeking a Customer Service Representative for its Charlestown branch. You will assist IMB members with banking and insurance needs in person, on the phone and online, while exploring financial solutions to fit their circumstances.

You will work full-time, benefit from a comprehensive training and induction program, and contribute to a supportive team focused on exceptional service. A 12-month contract covers parental leave.

Qualifications

• Experience in customer service across any industry.
• Available to work full-time, Monday–Friday.
• Interest, experience or education related to financial services.

Responsibilities

• Help customers with banking and insurance needs face to face, over the phone and online.
• Explore opportunities to find right financial solutions.
• Use various technologies, systems and digital platforms.

Skills

Customer service

Full-time availability

Financial services interest

Cash handling

Tech savvy

MS Office

Detail oriented

Regulatory compliance

Team player

Travel willingness

Education

Finance studies

Tools

MS Office

Job description

Customer Service Representative - Charlestown

• Supportive team environment with great career pathways
• Monday-Friday, 12 month contract
• Full training and induction program

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB members in relation to their financial needs. This is a full-time, 12 month parental leave covercontract working at the friendly IMB Charlestown branch.

About the role

• Helping customers with their banking and insurance needs face to face, over the phone and online
• Exploring new opportunities to find the right financial solutions
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with your Branch Managerto achieve team goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customer service, in any industry
• Available to work full-time, Monday-Friday
• Demonstrated interest, experience or education relating to financial services
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology with proficiency in MS Office programs/apps
• Honest, reliable and member focused
• Take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• Willing to travel within the region as required for training and staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning andgrowing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

• Great training and onboarding
• Genuine career pathways and opportunity to accelerate your skills and experience
• A supportive culture that actively promotes diversity and inclusion
• Designated wellbeing days
• Friendly and professional team environment
• Product concessions
• Purchased leave options