Branch Manager; Retail Banking

IMB Bank; Warrawong; Sur place; AUD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Great training and onboarding

Career pathways and professional dev

Diversity and wellbeing culture

Wellbeing days

Friendly team environment

Product concessions

Purchased annual leave

Résumé du poste

IMB Bank in Warrawong is seeking a Branch Manager who blends strong lending expertise with proven leadership to deliver an outstanding customer experience and grow the local presence. You will lead a small team, drive lending growth, manage the loan process from interview to approval, and engage with members face-to-face, online and by phone to meet their banking needs.

Join a member-owned bank committed to community wellbeing, with training, development and wellbeing benefits offered to support

Qualifications

• Proven experience in achieving lending growth and managing residential home loans from application to settlement.
• Leadership experience with coaching, motivating and developing teams.
• Experience within banking, financial services, or a customer-focused environment.
• A genuine passion for customer service and building long-term relationships.

Responsabilités

• Drive lending growth, build referral networks and create exceptional member outcomes.
• Managing the loan process from completing loan interviews, processing applications through to assessment and approval.
• Engage with members how they want to engage with IMB; including face-to-face, digital and phone interactions.
• Generate new lending opportunities through proactive business development.
• Lead, coach and develop a small team to achieve lending, deposit, service and growth objectives.
• Create a positive, customer-focused culture that helps more members achieve home ownership.
• Proactively identifying opportunities to support members and small businesses with lending and broader banking solutions.
• Build relationships with members, referral partners, local businesses and community networks.
• Manage day-to-day branch operations and ensure compliance with regulatory and risk requirements.
• Collaborate with colleagues across the IMB network to deliver positive outcomes for members.

Connaissances

Lending growth

People leadership

Relationship building

Banking operations

Compliance knowledge

Business development

Communication skills

Description du poste

At IMB Bank, we believe banking is about people. Every day, we help our members achieve important life milestones, whether that's buying a home, growing a business, saving for the future, or improving their financial wellbeing. We're looking for a customer-focused Branch Manager who combines strong lending expertise with proven leadership capabilities. As a key member of our Retail Network leadership team, you'll create an outstanding customer experience, support your team to succeed, and help grow our presence within the Warrawong community.

About the Role

This is a hands-on "lender leader" role where you'll be responsible for growing a successful local business by leading a high-performing team while making a genuine difference in your community. Responsibilities include:

Drive lending growth, build referral networks and create exceptional member outcomes

Managing the loan process from completing loan interviews, processing applications through to assessment and approval

Being prepared to serve member needs how they want to engage with IMB; including local face to face members, digitally driven interactions and phone calls.

Generating new lending opportunities through proactive business development activities

Leading, coaching and developing a small team to achieve lending, deposit, service, business and employee growth objectives

Creating a positive, customer-focused culture that helps more members achieve home ownership

Proactively identifying opportunities to support members and small businesses with lending and broader banking solutions

Building relationships with members, referral partners, local businesses and community networks

Managing day-to-day branch operations and ensuring compliance with regulatory and risk requirements

Working collaboratively with colleagues across the broader IMB network to deliver positive outcomes for members

About You

You are a relationship builder, lending specialist and people leader who is passionate about helping members succeed.

Proven experience in achieving lending growth and writing and managing residential home loans from application to settlement

Leadership experience with a strong track record of coaching, motivating and developing teams

Experience within banking, financial services, or a customer-focused environment

A genuine passion for customer service and building long-term relationships

Strong business development and networking skills

Excellent communication and interpersonal skills

A proactive approach to identifying opportunities and supporting business growth

Sound understanding of operating within a regulated environment.

Why IMB?

For more than 145 years, IMB Bank has been helping our members and communities be better off. As a member-owned organisation, we're committed to creating positive experiences for our members while supporting our people to grow and thrive. Benefits include:

• Great training and onboarding
• Genuine career pathways and professional development opportunities
• A supportive culture that promotes diversity, inclusion and wellbeing
• Designated wellbeing days
• Friendly and collaborative team environment
• Product concessions
• Purchased annual leave