Customer Service Representative - Geebung

Beijer Ref; Brisbane; Sur place; AUD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Wellbeing initiatives

Training opportunities

Career development

Résumé du poste

Beijer Ref Australia in Brisbane's Geebung branch is seeking a Customer Service Representative to join our team on a full-time basis. You will be the first point of contact for customers, handling enquiries, processing orders, and ensuring every interaction reflects our commitment to excellence.

This role emphasises accurate data handling, collaboration with warehouse and sales teams, and delivering outstanding service to support the growth of Beijer Ref Australia.

Qualifications

• Proven experience in a customer service or retail role.
• Excellent communication with customers and colleagues.
• Strong organisational skills and attention to detail.
• Proficient with computer systems and office software.
• Willingness to learn about refrigeration and air conditioning products.
• Reliability and punctuality.

Responsabilités

• Respond promptly to customer enquiries by phone, email, and in-person.
• Process orders accurately and efficiently.
• Provide product information and guidance on refrigeration/air conditioning solutions.
• Maintain accurate customer records.
• Coordinate with warehouse/logistics to ensure timely delivery.
• Handle complaints professionally and resolve issues.
• Support sales staff with administrative tasks.
• Contribute to customer satisfaction targets and positive relationships.
• Perform general administrative duties including filing and data entry.

Connaissances

Customer service

Communication

Organization

IT skills

Multitasking

Attention to detail

Reliability

CRM systems

Office software

Outils

CRM systems

Office software

Description du poste

Beijer Ref Australia is a leading distributor of refrigeration equipment, air conditioning systems, and related components across Australia. We are committed to providing exceptional service and high-quality products to our customers whilst maintaining strong values of integrity, reliability, and customer focus. Our team is dedicated to supporting businesses across various industries with innovative solutions and expert guidance.

About the role

We are seeking a Customer Service Representative to join our Geebung branch in Brisbane, QLD.

This is a full-time position that plays a vital role in delivering outstanding customer service and support to our clients.

As a Customer Service Representative, you will be the first point of contact for our customers, handling enquiries, processing orders, and ensuring every interaction reflects our commitment to excellence. This role is essential to maintaining strong customer relationships and contributing to the growth and success of Beijer Ref Australia.

Key responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and in-person interactions
• Process customer orders accurately and efficiently, ensuring all details are captured correctly
• Provide product information and technical guidance to customers regarding refrigeration and air conditioning solutions
• Maintain accurate customer records and update relevant systems with order and interaction information
• Coordinate with warehouse and logistics teams to ensure timely delivery of products
• Handle customer complaints and concerns professionally, working towards satisfactory resolutions
• Support sales staff by providing administrative assistance and customer information as required
• Contribute to achieving customer satisfaction targets and maintaining positive customer relationships
• Perform general administrative duties including filing, data entry, and document preparation

What we're looking for

• Proven experience in a customer service or retail assistance role, preferably within a fast-paced environment
• Excellent communication skills with the ability to engage professionally with customers and colleagues
• Strong organisational skills and attention to detail when processing orders and managing information
• Proficiency with computer systems and common office software applications
• Ability to multitask and prioritise effectively when managing multiple customer enquiries
• A positive attitude, patience, and genuine enthusiasm for delivering outstanding customer service
• Reliability and punctuality with a commitment to meeting deadlines
• Basic knowledge of refrigeration or air conditioning products is advantageous but not essential
• Willingness to learn about our products, systems, and industry

What we offer

Beijer Ref Australia is committed to supporting our employees' professional development and wellbeing. We offer a competitive salary package, ongoing training opportunities to enhance your product knowledge and customer service skills, and a supportive workplace culture where your contributions are valued. We provide a collaborative team environment where you can develop your career within our growing business. Additional benefits include staff discounts on products and services, access to wellbeing initiatives, and the opportunity to work with an industry-leading organisation that invests in its people.